Kayce Richmond
Costa Mesa,CA
Overview
11
11
years of professional experience
Work History
STORE MANAGER
CVS HEALTH
02.2022 - Current
- Supervised and motivated a diverse team, promoting collaboration, respect, and effective conflict resolution.
- Used conflict-resolution skills to address disputes and customer concerns, ensuring positive and respectful outcome
- Coordinated team schedules and workload, demonstrating organizational skills and balancing competing priorities effectively.
- Ensured adherence to policies and maintained confidentiality, upholding ethical standards in all situations
- Provided mentorship and guidance, promoting resilience and effective problem-solving in challenging scenarios
OPERATIONS & MERCHANDISING MANAGER
MACY'S
01.2018 - 01.2022
- Promoted an inclusive and respectful workplace culture by supporting a diverse team and addressing staff concerns with empathy and fairness.
- Identified patterns in customer behavior to better understand community needs, informing store layout and accessibility improvements.
- Provided one-on-one coaching and emotional support to team members, helping them navigate challenges and build confidence in high-pressure environments.
WOMEN SHOES SUPERVISOR
MACY'S
09.2016 - 01.2018
- Facilitated daily floor operations by balancing individual needs with team goals, ensuring both staff and customers felt seen, heard, and supported.
- Adapted leadership style to support team members with different personalities, communication styles, and work-related challenges.
- Modeled ethical decision-making under pressure by resolving scheduling conflicts, interpersonal issues, and customer disputes fairly and thoughtfully.
SUPPORT STAFF
YELLOWSTONE RECOVERY
06.2014 - 09.2016
- Demonstrated active listening and empathy, helping clients feel supported while navigating recovery
- Administered drug testing, observed medication intake, and responded to client crises, utilizing de-escalation and conflict resolution techniques
- Maintained clear and accurate documentation related to client progress, treatment plans, and intake procedures
- Responded to client crises with calm, appropriate intervention, ensuring safety and emotional regulation
- Handled sensitive situations with discretion, compassion, and sound judgment
- Worked closely with multidisciplinary teams to track client progress and address any immediate needs
Education
Bachelor of Arts - Psychology
California State University
Fullerton, CA01-2021
Associate of Arts - General Studies
Orange Coast College
Costa Mesa, CA01-2013
Skills
- Client-Centered Support & Advocacy
- Crisis Intervention & De-escalation
- Cultural Competence & Inclusive Communication
- Empathy & Active Listening
- Ethical Decision-Making & Professional Integrity
- Conflict Resolution & Mediation
- Confidentiality & Maintaining Professional Boundaries
- Team Leadership, Mentorship & Staff Development
- Organizational & Time Management Skills
- Adaptability in Fast-Paced, Dynamic Environments
- Collaboration & Interdisciplinary Teamwork
- Problem Solving & Critical Thinking
- Emotional Intelligence & Stress Management
Additional Information
2010-2014: Various Retail and Service Industry Roles
- Worked in diverse customer-facing positions, including sales associate, front desk agent, waitress, and sales consultant.
- Developed strong communication, customer service, and conflict resolution skills while managing client needs in high-pressure environments. Demonstrated adaptability, teamwork, and time management across different settings.
Timeline
STORE MANAGER
CVS HEALTH
02.2022 - Current
OPERATIONS & MERCHANDISING MANAGER
MACY'S
01.2018 - 01.2022
WOMEN SHOES SUPERVISOR
MACY'S
09.2016 - 01.2018
SUPPORT STAFF
YELLOWSTONE RECOVERY
06.2014 - 09.2016
Bachelor of Arts - Psychology
California State University
Associate of Arts - General Studies
Orange Coast College
Similar Profiles
Mohamed Elattar, PharmD, MSITMohamed Elattar, PharmD, MSIT
Pharmacy Manager at CVS HealthPharmacy Manager at CVS Health
Stephenie BornStephenie Born
Senior Service Advocate at CVS HealthSenior Service Advocate at CVS Health
Isabella ToddIsabella Todd
Operations Manager at CVS HealthOperations Manager at CVS Health
SHIANN DAVISSHIANN DAVIS
Customer Service Associate at CVS HealthCustomer Service Associate at CVS Health
Larry ChuLarry Chu
Operations Support Center Mailroom at Manning and KassOperations Support Center Mailroom at Manning and Kass