Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayce Sweat

Jeffersonville,IN

Summary

Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

8
8
years of professional experience

Work History

Store Manager

Starbucks
Louisville, KY
04.2024 - 08.2024
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Implemented efficient systems for tracking stock movement.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.

Store Manager

Thorntons
New Albany, IN
09.2021 - 06.2024
  • Managed store associates successfully in fast-paced environment through proactive communication and positive feedback
  • Direct sales floor activities, ensuring excellence in customer service and resolving store level problems
  • Establish sales goals, manage budgets, devise sales forecasts, and consistently maximize sales and profits
  • Oversee personnel management, interviewing, hiring, training, mentoring/coaching, and evaluating
  • Manage merchandise selection, window displays, and stocking, working directly with vendors
  • Work with General Manager developing local marketing and advertising strategies
  • Serve as key contact with suppliers/vendors, securing key business agreements
  • Maintained price accuracy of goods and ensured adequate stock levels
  • Cycle Count through inventory for accuracy to mitigate shrink

ICQA Support

Walmart
Shepherdsville , KY
04.2021 - 09.2021
  • Utilize inventory tools to find and resolve defects throughout the building
  • Clear out and upkeep amnesty bins
  • Answer pick calls for associates in Outbound to help assist with any issues they may have and help resolve in a timely manner
  • Serve as a Problem Solver for both ICQA to identify and remove issues within ICQA but also for Outbound when complex situations occur to quickly resolve and eliminate potential misses on priority packages
  • Perform cycle counts and related analysis work to research, analyze, understand and correct any defects or deficiencies found in warehouse inventory
  • Serve as a guide and mentor to other ICQA associates answering questions and coaching throughout the night to ensure the team is knowledgeable and successful
  • Train incoming new hires in department as well as labor shared associates from Outbound to ensure quality and safe work as well as create efficiency for labor share
  • Communicate progress of labor shared associates to Outbound management throughout night to streamline communication
  • Communicate all work done by both ICQA and labor shared associates as well as any unresolved issues that
    may need attention at end of shift to ensure a healthy turnover for the next shift
  • Clean and sustain command center to ensure organization and cleanliness for associates

Outbound Freight Handler / ICQA Support

Sovereign Staffing Group / Walmart
Shepherdsville, KY
12.2020 - 04.2021
  • Picked products for specific routes while adhering to all safety standards and leading in "Top Dogs" each night
  • Packed products for priority carts ensuring on time packages while leading in "Top Dogs" each night
  • Served as a Problem Solver for Outbound identifying, researching and correcting any issues caused by both
    pickers and packers and then providing that feedback and coaching to the associates to prevent further errors in the future and also ensure on time delivery for priority packages
  • Utilized Problem Solving skills to serve as the drop pick-lister searching for and adjusting inventory levels of skipped items by other pickers - worked hand-in-hand with ICQA to properly adjust and research all inventory before adjusting
  • Assisted the dock in times of need serving as a tote sorter and line worker in under-staffed situations
  • Trained and assisted new hires for Sovereign in both pick and pack to ensure standards were set and followed
  • Cycle Counted and helped adjust inventory levels according to research in ICQA
  • Identified and helped return defects found in items throughout the warehouse

Teacher

Rising Stars Learning And Development
Louisville, KY
08.2020 - 03.2021
  • Enforced rules to teach good manners and maintain a safe and healthy environment
  • Prepared meals, snacks and refreshments while accounting for dietary needs and restrictions
  • Secured indoor and outdoor premises to protect children
  • Read aloud and played alphabet games to encourage early literacy
  • Implemented warning and timeout strategies to encourage good behavior
  • Balanced schedules to promote optimal rest, play and educational periods
  • Developed and implemented age-appropriate lesson plans
  • Sanitized high-touch surfaces, including toys and tables to maintain a clean and safe environment

Wing Certified Trainer (WCT Host/Server)

Buffalo Wild Wings
Louisville, KY
05.2016 - 06.2020
  • Deliver a upbeat, fast and friendly service
  • Greet and train new hires through a rigorous six day training program
  • Identify gaps in training and assist in execution of training programs and procedures to enhance new hire
    experience
  • Check with customers to ensure that they are enjoying their meal/service and take action to correct any
    problems
  • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Handle all cash and card payments being processed through point of sale system
  • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating and thanking guests
  • High level knowledge of point of sale system enabling advanced training for incoming new hires

Teacher / Floater

Wee Rock Learning And Development
Louisville, KY
09.2018 - 04.2019
  • Ensured cleanliness of the premises and took measures to prevent accidents
  • Supervised and engaged children in age appropriate activities between newborn and 5 year old classrooms
  • Read to children and taught simple drawings, handcrafts, songs and other age specific activities
  • Instructed children in health and personal habits such as eating, resting and toilet habits
  • Provided detailed lines of communication on all activities children participated in during the day for parents
  • Trained incoming new hires on sites standards and guidelines

UPS

Package Handler
Louisville, KY
08.2017 - 12.2018
  • Adhered to all safety regulations for lifting
  • Sort totes form large packages, small packages and envelopes while keeping up with assembly line
  • Expert in monthly quizzes about safety, lifting, loading and breaking jams
  • Maintain integrity of shipments to preserve the condition of products during packing and sorting
  • Coach and assist new hires in packing, sorting, safety and navigation protocols to ensure a healthy new hire experience

Education

High School Diploma -

Butler Traditional High School
Louisville, KY
05.2017

Some College (No Degree) -

Jefferson Community And Technical College
Louisville, KY

Skills

  • Training/Teaching : Incredible training skill set with strong ability to connect to others and help coach them to success Able to lay out standards in clear and concise manners
  • Team Building : Strong ability to drive culture and create a fun and effective environment where people want to come to work and do a great job
  • Communication : Strong written and oral communication skills Able to clearly and effectively communicate information in ways that everyone can understand
  • Operations : Strong ability to read and analyze data and metrics and help provide paths to continued success
  • Leadership : Natural born leader with a strong desire to help others grow and create long lasting relationships filled with success

Timeline

Store Manager

Starbucks
04.2024 - 08.2024

Store Manager

Thorntons
09.2021 - 06.2024

ICQA Support

Walmart
04.2021 - 09.2021

Outbound Freight Handler / ICQA Support

Sovereign Staffing Group / Walmart
12.2020 - 04.2021

Teacher

Rising Stars Learning And Development
08.2020 - 03.2021

Teacher / Floater

Wee Rock Learning And Development
09.2018 - 04.2019

UPS

Package Handler
08.2017 - 12.2018

Wing Certified Trainer (WCT Host/Server)

Buffalo Wild Wings
05.2016 - 06.2020

High School Diploma -

Butler Traditional High School

Some College (No Degree) -

Jefferson Community And Technical College

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Kayce Sweat