Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaycee Anstey

Anita,IA

Summary

To obtain a position in a challenging, fast-paced work environment which utilizes customer service, social, and technical skills and abilities to serve the community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Owner

The Market on Main
04.2021 - Current
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Bookkeeping/Office Manager

Anita Meat Processing
06.2023 - Current
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.

Benefit Counselor (work From Home)

Morneau Shepell
  • As a benefit counselor for Kaiser Permanente Hospitals, I would talk to, on average, 30 employees a day about their pension plans, confirm eligibility and compare payouts to ensure clients were getting all their benefits paid out in the best possible way for them
  • Determine eligibility for their health benefits
  • Reviewed each account separately to determine the best way to remain on health benefits after retirement, which would include Medicare information as well.
  • Enhanced client satisfaction by providing personalized benefit counseling services tailored to individual needs.
  • Streamlined benefit administration processes, resulting in more efficient and accurate service delivery for clients.
  • Resolved complex benefit issues promptly, maintaining a high level of professionalism while addressing client concerns.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Observed strict procedures to maintain data and plan participant confidentiality.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.

Pharmacy Technician

Guthrie County Hospital
  • Responsibilities: Maintaining patient profiles, answering phones, taking inventory of over-the-counter medications, being aware of the latest medicines and their availability, ensuring the pharmacy operates efficiently, helping health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist, maintaining pharmacy inventory by checking pharmaceutical stock; anticipating needed medications and supplies; placing and expediting orders; removing outdated drugs, maintaining a safe and clean pharmacy by complying with procedures, rules, and regulations, protecting patients and employees by adhering to infection-control policies and protocols, organizing medications for pharmacist to dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies, maintaining records by recording and filing physicians' orders and prescriptions, generating revenues by calculating, recording, and issuing charges, ensuring medication availability by delivering medications to patients and departments, preparing reports by collecting and summarizing information, contributing to team effort by accomplishing related results as needed, patient chart audits.

Certified Nurse Aide, MedSurg Floor and Emergency Department

Guthrie County Hospital
  • Responsibilities: Maintain a safe and clean environment for patients, staff and guests, follow company policy and OSHA regulations for environmental standards throughout the facility, follow state guidelines for the care of patients, make sure all patients are satisfied and happy with experience during their stay at the facility, patient grooming, dressing and personal hygiene, care documentation, time management, communication, empathy, compassion, efficient ability to record important signs that incorporate respiration, body temperature, pulses, and blood pressure, ability to observe Privacy/HIPAA regulations.

Collector: Home Equity Division

Wells Fargo Bank
  • Responsibilities: Made collections calls to customers to collect payment or make payment plan, utilized computer, phone etiquette, and communication skills on a daily basis, promoted from Early-stage collection to Mid-stage collections, met or exceeded monthly goals, awarded Team Leader in Stats and Most Checks by Phone.

Education

No Degree - Accounting And Finance

Iowa Western Community College
Council Bluffs, IA

Certified Nurse Aide license -

Iowa Western Community College
10.2014

High School Diploma -

CAM High School
05.2009

Skills

  • Organized, able to multi-task, detail oriented
  • Strong leadership skills
  • Familiar with multi-line phone system
  • Strong phone etiquette and communication skills
  • Conflict resolution
  • Attention to detail
  • Excellent communication
  • Problem-solving abilities
  • Project management
  • Empathy and understanding
  • Computer proficiency
  • Organizational skills
  • Time management
  • Adaptability and flexibility

References

  • Shaley Winter, 712-249-8901
  • Tori Gibson, 712-254-1070
  • Shaylin Wilson, 712-249-2511

Timeline

Bookkeeping/Office Manager

Anita Meat Processing
06.2023 - Current

Owner

The Market on Main
04.2021 - Current

Benefit Counselor (work From Home)

Morneau Shepell

Pharmacy Technician

Guthrie County Hospital

Certified Nurse Aide, MedSurg Floor and Emergency Department

Guthrie County Hospital

Collector: Home Equity Division

Wells Fargo Bank

No Degree - Accounting And Finance

Iowa Western Community College

Certified Nurse Aide license -

Iowa Western Community College

High School Diploma -

CAM High School

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Kaycee Anstey