Kaycee Bailey
Colorado Springs,CO
Summary
A professional seeking a full-time role that offers stimulating challenges and opportunities for growth. Adept at leveraging interpersonal skills to foster collaborative environments while utilizing effective time management to drive productivity and meet deadlines. Proven expertise in problem-solving, navigating complex situations, and delivering innovative solutions. Committed to contributing positively to team success and achieving organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant
School Age Center – Sagamihara Child and Youth Program
09.2018 - 08.2019
- Maintains control of and accounts for whereabouts and safety of children and youth ranging in age from 6 years to 12 years. Assists in providing and leading planned activities for program participants. Performs the more routine simple child-care tasks, following step-by-step instructions. Helps prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
- Volunteered to help with special projects of varying degrees of complexity.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
General Manager
Gabe's Retail and Wholesale Frozen
08.2013 - 08.2017
- Managed budget implementations, employee evaluations, and contract detail
- Implemented operational strategies and effectively built customer and employee loyalty.
- Trained and guided team members to maintain high productivity and performance.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Interacted well with customers to build connections and nurture relationships.
English Tutor
Talk Planet
10.2015 - 12.2015
- Taught ESL to Japanese. It is done via the web, and the students have the choice to discuss a topic that I chose or to free talk. Most of them were studying to improve their speaking skills or to be conversant. Most students are retired or employed, but some are students.
- Met with students and discussed educational goals and expectations.
- Developed student confidence through positive reinforcement strategies.
Technical Support Representative
Teletech Pasay City – AT&T Uverse
09.2012 - 08.2013
- Started to take supervisor calls after being transferred to the team. Where I assisted new agents and teams as a floor walker and Subject Matter Expert. After being on the floor for two months which was still in probationary. Provide technical solutions to customers having trouble with their Internet Television, High Speed Internet, and Voice over Internet Protocol services. Also, handled basic software, hardware, and email problems that customers faced, where I had to thoroughly explain the steps to be able to achieve the best possible solution to their problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone.
- Researched and identified solutions to technical problems.
- Managed high levels of call flow and responded to technical support needs.
Personal English Tutor and Secretary
Reiko Kobayashi
01.2012 - 08.2012
- Taught English as Second Language with the focus on communication skills and also acted as a personal secretary to handle business papers. She also asked tasked me to help with decision making for her business. Taught English and guided her in business everyday for 3 hours a day, 5 days a week.
Head Quality Assurance Specialist
ExactStar SBMA
06.2010 - 04.2011
- Assessed calls of agents, verifying that they met the standards given by the client and that it also followed the company guidelines. Ensured that all agents were following the guidelines of ExactStar on handling the call. Trained new employees and gave them proper orientation of the job and made sure that they had the tools to pass the training. Held meetings with superiors to give them updates and also met with subordinates to give them feedback and assess their work.
- Kept scripts and test cases updated with current requirements.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Developed online tutorials and web-based training materials for software products.
- Passionate about learning and committed to continual improvement.
- Proven ability to learn quickly and adapt to new situations.
English Tutor to Korean Students
I Will Communicate SBMA
03.2010 - 09.2010
- Taught English to Korean students from preparatory level to University level. Focused on speaking, reading, grammar and writing. Helped them with school homework and gave daily homework and activities to help them learn. Assessed the improvement of each student every month. Handled one-on-one tutorial or group teaching with the capacity of three to five students. Had weekly training with co-teachers to broaden our knowledge and to exchange ideas.
Customer Service Representative / Implementation Manager
NCO Quezon City Verizon Business
01.2009 - 07.2009
- Handled business owned accounts and made sure that every inquiry was answered. Verified the accounts for security and confidentiality purposes. Took note of the customer's inquiry and made sure to put it on the account, so it could be a reference for future calls. Made special tickets big companies that requested for them to have internet service.
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Arts - English
University of The East
04.2008
Secondary - undefined
St. Joseph College
01.2003
Elementary - undefined
St. Joseph College
01.1999
Skills
- Microsoft Office proficiency
- Fast learner
- Documentation and filing
- Editing and proofreading
- Computer skills
- Administrative tasks
- Flexibility and adaptability
- Verbal and written communication
- Problem-solving
- Multitasking and organization
- Attention to detail
- Data entry
- Administrative support
Certification
- Technical Support Fundamentals, Google - August 16, 2025
- The Bits and Bytes of Computer Networking, Google - August 27, 2025
PERSONAL INFORMATION
Language: Filipino and English
Hobbies and Interests
Hobbies: reading, fencing, lawn tennis, photography, biking and playing computer games
Timeline
Assistant
School Age Center – Sagamihara Child and Youth Program
09.2018 - 08.2019
English Tutor
Talk Planet
10.2015 - 12.2015
General Manager
Gabe's Retail and Wholesale Frozen
08.2013 - 08.2017
Technical Support Representative
Teletech Pasay City – AT&T Uverse
09.2012 - 08.2013
Personal English Tutor and Secretary
Reiko Kobayashi
01.2012 - 08.2012
Head Quality Assurance Specialist
ExactStar SBMA
06.2010 - 04.2011
English Tutor to Korean Students
I Will Communicate SBMA
03.2010 - 09.2010
Customer Service Representative / Implementation Manager
NCO Quezon City Verizon Business
01.2009 - 07.2009
Secondary - undefined
St. Joseph College
Elementary - undefined
St. Joseph College
Bachelor of Arts - English
University of The East
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