Kaycee Bain
Magnolia,TX
Summary
An experienced and dependable employee with strong customer service, multitasking, and time management abilities. I am an organized, motivated individual that is eager to expand my knowledge and take on new challenges while maintaining a positive attitude, and will strive to contribute to company growth.
Overview
6
6
years of professional experience
Work History
District Manager
Tune Up The Manly Salon
Spring, TX
03.2019 - 02.2024
- Started as a receptionist for the company which consisted of having a great customer service attitude, scheduling appointments for clients, multitasking, and working in a fast paced environment.
- In 2020 I was then promoted to different management positions that grew my responsibilities such as leadership, coaching, scheduling employees, hiring and firing, learning Microsoft outlook, excel, word, and powerpoint, then ended up becoming a District Manager.
- Once I became a district manager my responsibilities consisted of coaching and developing the store general managers on how to lead their teams into success both individually and store wide.
- Supervised and conducted all matters within my locations including store evaluations, hiring, disciplinary actions, firing, marketing, and recruiting.
- Conducted motivational monthly meetings with general managers and their staff to discuss previous month sales vs upcoming month sales goals, and to support the team to drive growth and productivity.
- Developed plans with my direct report to increase locations sales, reduce costs by budgeting correctly, and ordering store needs in an organized way.
- Kept track of inventory in each store using our inventory sheet to keep things running smoothly so that the staff and customers always had what we offered.
- When needed I supported all locations in the surrounding area outside of my 3 stores which consisted of alleviating any issues if any in the location, submitting weekly and monthly orders for the numerous locations, and coaching any general managers who need guidance.
- Directed weekly training calls for new managers on Microsoft teams, and spoke at quarterly summits to train new and experienced franchise owners on ideas how to help make their locations more successful
- Coordinated store grand openings which consisted of watching over construction, passing inspections, onboarding new employees, going over our company handbook, training services, and making sure the opening runs smoothly.
Cashier
Schlotzsky's Deli
Magnolia, TX
07.2018 - 12.2018
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
High School Diploma -
Magnolia West High School
Magnolia, TX05-2018
Skills
- Customer Service
- Punctuality
- Leadership skills
- Training and coaching
- Decision-Making
- Employee Scheduling
- Team Leadership
- Recruiting and Hiring
- Staff Recruiting
- Sales Targeting
- Action Plans
- Team Development
- Policies and Procedures
- Goal Setting and Performance Metrics
- Staff Supervision
- Leadership Development
- Staff Development
- New Hire Onboarding
Timeline
District Manager
Tune Up The Manly Salon
03.2019 - 02.2024
Cashier
Schlotzsky's Deli
07.2018 - 12.2018
High School Diploma -
Magnolia West High School
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