Kaycee Cash
Spartanburg,SC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
CNA (CERTIFED NURSING ASSISTANT)
Lutheran Homes Of The Carolinas
10.2011 - 07.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
Customer Service Representative
Ultra Tanning Center
07.2011 - 10.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Certified Nursing Assistant
Summit Hills Senior Living Community
01.2011 - 07.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Interim Home Health Care
11.2010 - 01.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Office Bookkeeper
Piggly Wiggly Supermarket
08.2009 - 11.2010
- Eliminated errors in financial recordkeeping through careful forecasting and budget administration.
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Completed tax forms in compliance with legal regulations.
- Posted daily receipts and payments in accordance with corporate protocols.
- Reconciled and corrected issues with financial records.
- Developed and implemented procedures to improve accounting efficiency.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
- Inspected account books and recorded transactions.
- Streamlined bookkeeping procedures to increase efficiency and productivity.
Education
High School Diploma -
Broome High School
Spartanburg, SC05.2010
No Degree - CNA
Daniel Morgan Vocational School
Spartanburg, SC05.2010
Skills
- Quality Assurance Controls
- Responding to Emergencies
- Medication Assistance
- Charting Expertise
- Customer Relations
- Report Creation
- Microsoft Excel
- Active Listening
- Microsoft Word
- Credit Card Payment Processing
- Order Processing
- Document Control
Affiliations
Voluntary worker for Cannons Elementary School
Timeline
CNA (CERTIFED NURSING ASSISTANT)
Lutheran Homes Of The Carolinas
10.2011 - 07.2016
Customer Service Representative
Ultra Tanning Center
07.2011 - 10.2011
Certified Nursing Assistant
Summit Hills Senior Living Community
01.2011 - 07.2011
Certified Nursing Assistant
Interim Home Health Care
11.2010 - 01.2011
Office Bookkeeper
Piggly Wiggly Supermarket
08.2009 - 11.2010
High School Diploma -
Broome High School
No Degree - CNA
Daniel Morgan Vocational School
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