Summary
Overview
Work History
Education
Skills
Timeline
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Kaycee Cook

Youngstown,Ohio

Summary

Deadline-oriented Medical Transcriptionist offering well-developed skills in customer service and editing. Pursuing a position in a busy organization where focus and dedication are highly sought.

Overview

8
8
years of professional experience

Work History

Quality Documentation Specialist

Nuance Communications
Remote
07.2021 - 07.2023
  • Input details about patient histories, physical examinations, medications and other information into physical or electronic charts.
  • Followed clinicians throughout shift in high-volume, busy environments.
  • Evaluated charts, documents and orders and made timely corrections.
  • Received dictation and created high-quality documents.
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Used Epic and Cerner medical record software every day and developed advanced skills.
  • Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
  • Maintained high accuracy rate on daily production of completed reviews.
  • Transferred transcribed materials into electronic health records system.
  • Identified errors in reports which could compromise patient care.
  • Edited drafts originating from speech recognition software to eliminate errors and improve flow.

Office Manager

Cardiac Arrhythmia Associates
Youngstown, OH
05.2016 - 07.2021
  • Answer and direct phone calls
  • Organize and schedule appointments
  • Write and distribute email, correspondence memos, letters, faxes and forms
  • Assist in the preparation of regularly scheduled reports
  • Develop and maintain a filing system
  • Update and maintain office policies and procedures
  • Order office supplies and research new deals and suppliers
  • Act as a point of contact for internal and external clients
  • Perform insurance authorization and verification
  • Accounts receivable
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume electrophysiology practice.
  • Provided exceptional patient experience through friendly and compassionate communications.
  • Assisted with referrals and prepared medical records for patients.
  • Managed office inventory and completed new purchases in a timely manner.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Served as main point of contact for outside vendors.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.

Chiropractic Assistant

Advanced Chiropractic & Rehab
Boardman, OH
02.2016 - 05.2016
  • Answered phone calls, greeted clients and scheduled appts.
  • Assisted doctor in performing chiropractic patient therapy and rehabilitation techniques
  • Performed electrical stimulation, ultrasound and hot and cold pack applications

Home Health Aide

Community Caregivers Inc
Youngstown, OH
05.2015 - 02.2016
  • Worked to improve patient outlook and daily living through compassionate care.
  • Completed data entries in charts and log books to document clients' progress with accuracy.
  • Maintained a clean and well-organized environment to promote client happiness and safety.
  • Monitored clients' progress to report necessary changes.

    • Education

    Diploma - Medical Assisting

    Ross Medical Education Center
    2015

    High School Diploma - High School

    Ursuline High School
    2014

    Skills

    • Front desk operations
    • Transcription
    • Records management
    • Telephone etiquette
    • Referral verification
    • Payment processing
    • Insurance verification
    • Experience using EMR software
    • Scheduling
    • Data Entry
    • Customer service orientation
    • Microsoft Office proficiency
    • Advanced computer skills
    • Medical Terminology
    • Insurance prior authorizations
    • Good Written Communication

    Timeline

    Quality Documentation Specialist

    Nuance Communications
    07.2021 - 07.2023

    Office Manager

    Cardiac Arrhythmia Associates
    05.2016 - 07.2021

    Chiropractic Assistant

    Advanced Chiropractic & Rehab
    02.2016 - 05.2016

    Home Health Aide

    Community Caregivers Inc
    05.2015 - 02.2016

    Diploma - Medical Assisting

    Ross Medical Education Center

    High School Diploma - High School

    Ursuline High School

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