Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaycee Delacruz

Milpitas,CA

Summary

Dedicated Guest Service Associate committed to maintaining customer satisfaction and contributing to the company's success. Outgoing and polite professional possessing strong problem-solving and conflict-resolution abilities. Offering a 2-year background providing exemplary guest services such as handling guest concerns and complaints.

Overview

1
1
year of professional experience

Work History

Guest Service Associate

Topgolf
03.2023 - Current
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with a smile, eye contact, and friendly verbal greeting using the guest's name, boosting overall guest satisfaction scores.
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding the way around the property.
  • Welcomed guests on arrival, displaying a professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Cashier

Walmart
10.2022 - 11.2022
  • Greeted customers entering the store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, and refunds, and resolved transaction issues.

Team Member

Crumbl Cookies
09.2022 - 10.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Addressed and resolved customer complaints in a polite and professional manner.

Education

No Degree -

Calaveras Hills High School
Milpitas, CA

Skills

  • Financial Transactions
  • Attentive Service
  • Greeting and Directing
  • Telephone Reception
  • Creative Solutions
  • Data Inputting
  • Guest Service and Assistance
  • Computer Skills
  • Cash Register Operations

Languages

Tagalog
Limited Working

Timeline

Guest Service Associate

Topgolf
03.2023 - Current

Cashier

Walmart
10.2022 - 11.2022

Team Member

Crumbl Cookies
09.2022 - 10.2022

No Degree -

Calaveras Hills High School

Similar Profiles

CREATE PROFILE
Kaycee Delacruz