Kaycee Delgadillo

This job required detail-oriented and highly organized professional experience providing exceptional housekeeping and household management services for private clients. Proficient in deep cleaning, laundry care, and coordinating household operations to ensure a pristine and welcoming environment.

Ensured high-quality laundry and linen care, including specialized handling of delicate fabrics.

Configured wash and dry cycles by selecting optimal spin speeds, temperatures, and cleaning agents.

Elevated customer satisfaction by swiftly addressing and resolving complaints related to laundry services.

Maintained cleanliness and organization of laundry facilities to promote efficiency and safety.

Conducted regular inspections of linens to identify wear and ensure timely replacements.

Trained new staff on proper laundry techniques and equipment usage to uphold service standards.

Ensured seamless guest experiences by effectively managing front desk operations and workflows.

Facilitated smooth check-in and check-out processes, enhancing overall guest satisfaction and retention.

Delivered outstanding customer service by promptly addressing guest inquiries and resolving concerns warmly.

Fostered positive guest relationships through attentive listening and proactive problem-solving techniques.

Coordinated room assignments efficiently, optimizing guest accommodations based on preferences and availability.

Maintained precise reservation records using hotel management software, ensuring data accuracy and accessibility.

Trained new front desk staff on operational procedures and customer service standards, promoting team excellence.

Beyond greeting visitors upon arrival, I responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns. I kept accounts in balance and ran daily reports to verify totals. Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.

Greeted guests at front desk and engaged in pleasant conversations while managing check-out process.

Monitored lobby area to maintain cleanliness and comfort for guests, fostering a welcoming environment.

Scheduled, coordinated and confirmed appointments and meetings for supervisors.