Summary
Overview
Work History
Education
Skills
Personal Information
Roles And Responsibilities
Certification
Timeline
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Kaycee Geitner

Juneau

Summary

Dedicated hospitality professional with over 8 years of experience in advancing and excelling in the industry. A natural leader and strategist, consistently driving improvements in efficiency and customer service. Possesses the expertise to hone and adapt operations to meet new business conditions and priorities. Committed to continually broadening management skills and industry knowledge, strives for excellence in all aspects of work.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lodge Manager

Kantishna Roadhouse
04.2024 - Current
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Oversaw day-to-day operations of 15-room hotel with staff of 10 employees.

Bar Manager

Rancho De Los Caballeros
09.2023 - 04.2024
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bar Team Leader

Elkins Resort On Priest Lake
04.2023 - 09.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Mixed unique and interesting cocktails for customers, including bar specials.

Fine Dining Server

Animae
11.2021 - 04.2023
  • Answered customers' questions, recommended items, and recorded order information.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.

Bar Lead

Rush Creek Lodge
09.2020 - 11.2021
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
  • Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
  • Assisted wait staff with timely food delivery and guest requests.
  • Maintained smooth communication between bar staff and management, ensuring timely resolution of issues as they arose.

Bartender

Galena Lodge
05.2020 - 09.2020
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Education

Bachelor of Science - Holistic Nutrition And Dietetics

Bauman College
Boulder, Colorado
05.2017

Skills

  • Menu development
  • Maintenance coordination
  • Guest relations management
  • Reservation management

Personal Information

Restaurant Manager & Bar Lead

Roles And Responsibilities

  • Manage daily operations of a busy restaurant, including supervising staff, overseeing inventory, and ensuring quality of service.
  • Train and mentor team members to deliver exceptional customer service.
  • As lead bartender on weekend nights, ensure team members prepare quality drinks and collect payments accurately.
  • Work high volume shifts in both the fine-dining restaurant and the cocktail lounge.
  • Open, calculate, and close bar tabs as needed.
  • Closely follow all food safety and sanitation guidelines.
  • Collaborate with team to keep facility clean, organized, and well stocked.
  • Describe daily specials and recommend popular dishes on request.
  • Deliver menus to guests on arrival, take drink orders, and offer appetizer suggestions.

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.
  • TAPS - Alaska Charr
  • Certified Cicerone - Certified Cicerone Program

Timeline

Lodge Manager

Kantishna Roadhouse
04.2024 - Current

Bar Manager

Rancho De Los Caballeros
09.2023 - 04.2024

Bar Team Leader

Elkins Resort On Priest Lake
04.2023 - 09.2023

Fine Dining Server

Animae
11.2021 - 04.2023

Bar Lead

Rush Creek Lodge
09.2020 - 11.2021

Bartender

Galena Lodge
05.2020 - 09.2020

Bachelor of Science - Holistic Nutrition And Dietetics

Bauman College
Kaycee Geitner