Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kirsten (Kaycee) Henderson

Summary

Diligent Revenue Cycle Leader with strong background in continuous improvement and revenue performance analysis. Focused and organized with demonstrated success in achieving company goals through increased efficiency initiatives illustrated over 25 years of healthcare success.

Overview

20
20
years of professional experience

Work History

Revenue Cycle Director

Steward Health Care
05.2022 - Current
  • Responsible for day-to-day operations of the centralized business office, including billing, follow-up, credits, payer escalations and joint operating committees with local/national payers.
  • Established strong relationships with insurance carriers to expedite claims processing and maximize reimbursement rates.
  • Increased revenue by streamlining billing processes and implementing effective collection strategies.
  • Collaborated with cross-functional teams to identify areas for operational improvement within the revenue cycle process.
  • Supported clinical team members with revenue cycle procedures and addressed issues.
  • Achieved a high level of compliance by implementing strict adherence to regulatory guidelines, including HIPAA privacy rules.
  • Mentored junior staff members to develop their skills and advance within the organization''s revenue cycle management hierarchy.
  • Reduced outstanding accounts receivable balances by diligently monitoring aging reports and following up on overdue invoices.

AR Operations Director

Conifer Health Solutions
08.2021 - 05.2022
  • Manage day-to-day operations of a department of 60+ employees working to reduce aging and increase cash for Conifer clients from government payers and commercial payers secondary to traditional Medicare
  • Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
  • Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
  • Conducted performance evaluations and provided constructive feedback to team members, promoting professional growth and development.
  • Recruited and hired top talent by selecting qualified individuals to maximize profitability.

Patient Account Manager

Conifer Health Solutions
05.2017 - 08.2021
  • Manage quality analyst team to ensure operational audits are completed.
  • Optimized workflow processes for increased departmental efficiency, enhancing staff productivity in managing quality audits.
  • Mentored junior staff members, sharing expertise and providing opportunities for professional growth within revenue cycle operations.
  • Conducted regular audits of patient accounts to maintain compliance with industry regulations and standards.
  • Spearheaded initiatives aimed at improving the overall quality of customer support provided within the revenue cycle operations team.
  • Increased patient satisfaction by efficiently managing account inquiries and resolving billing concerns.
  • Established strong working relationships with insurance carriers, streamlining claim processing procedures for faster reimbursements.
  • Reduced outstanding accounts receivable balances through diligent follow-up on unpaid claims and denials.
  • Optimized workflow processes for increased departmental efficiency, enhancing staff productivity in managing patient accounts.
  • Oversaw daily operations of the revenue cycle team, monitoring workload distribution and providing guidance as needed.

Patient Account Supervisor

Conifer Health Solutions
10.2015 - 05.2017
  • Supervised day-to-day operations of an assigned group of 9-15 employees working to reduce aging and increase cash for Conifer clients

Demographics Supervisor

University of Texas Southwestern Medical Center
09.2013 - 09.2015
  • Supervised day-to-day operations of an assigned group of 9 employees working to reduce eligibility denials for UTSW physicians inside of Parkland Health and Children's Medical Center

Senior Patient Account Representative

Banner Health Systems
11.2003 - 11.2006
  • Processed appeals for hospital billings, reconciled insurance companies, performed secondary billing to all insurances, and handled aging reports

Senior Up Front Review/Lead/Training Lead/Up Front Review/Patient Account Coordinator

Lincare, Inc
08.2007 - 03.2012
  • Trained new and existing employees, worked with multiple state Medicaid and hospice primary customers, and obtained documentation for DME billing and prior authorization for services from multiple state Medicaid plans

Denials Management and Denials Management Lead

Providence Health & Services
11.2012 - 07.2013
  • Trained new and existing employees, reviewed denied claims, and contacted insurance companies to determine correct course of action with denied claims

Education

B.A. in Healthcare Management -

Southern New Hampshire University
11.2025

Skills

  • Denial Resolution
  • Staff Training and Development
  • Claims Management
  • Account Monitoring
  • Healthcare Billing
  • Revenue Cycle Optimization
  • Vendor Management
  • Workflow Coordination

Accomplishments

  • Reduction in aged inventory from 17,000 accounts to 1,000 accounts in 60 days
  • Reduced outstanding invoices by 86% from 11,000 to 1,600 while maintaining 96% quality
  • Client Medicaid 90-day aging reduction from 50.4% to 35.8% in 60 days with continued reduction to 19% over 6 months; $19 million in total AR
  • Client Medicaid 90-day aging reduction from 30.5% to 13.4% in 90 days; $15 million in total AR
  • Continuous cash collections greater than 100% for multiple clients
  • Reduction of accounts pending PCP referral by 98% in 30 days (3418 accounts)
  • Reduction of aged, clean-up accounts by 97% in 90 days (8700 accounts)
  • Implemented new production standards to conform to necessary workloads
  • Created and implemented new quality assurance forms
  • Medicaid knowledge for multiple states
  • Commercial/Managed Care collection/technical denials experience
  • Effectively worked in multiple systems, including Epic, Meditech, Star and AS400

Timeline

Revenue Cycle Director

Steward Health Care
05.2022 - Current

AR Operations Director

Conifer Health Solutions
08.2021 - 05.2022

Patient Account Manager

Conifer Health Solutions
05.2017 - 08.2021

Patient Account Supervisor

Conifer Health Solutions
10.2015 - 05.2017

Demographics Supervisor

University of Texas Southwestern Medical Center
09.2013 - 09.2015

Denials Management and Denials Management Lead

Providence Health & Services
11.2012 - 07.2013

Senior Up Front Review/Lead/Training Lead/Up Front Review/Patient Account Coordinator

Lincare, Inc
08.2007 - 03.2012

Senior Patient Account Representative

Banner Health Systems
11.2003 - 11.2006

B.A. in Healthcare Management -

Southern New Hampshire University
Kirsten (Kaycee) Henderson