Summary
Overview
Work History
Education
Skills
Timeline
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Kaycee Hoem

Port Orchard,WA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Shift Leader

SUBWAY®Restaurants
Port Orchard , WA
05.2020 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Busser/Server

Hi Joy Bowl
Port Orchard, WA
09.2018 - 10.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items and recorded order information.

Education

High School Diploma -

Explorer Academy
Port Orchard, WA
06.2021

Skills

  • Customer Service Management
  • Interpersonal Relations
  • Quality Standards
  • Managing Operations and Efficiency
  • Conflict Resolution
  • Shift Paperwork Completion
  • Team Leadership
  • Shift Scheduling
  • Verbal and Written Communication
  • Money Transfers
  • Cash Sales Counts

Timeline

Shift Leader

SUBWAY®Restaurants
05.2020 - Current

Busser/Server

Hi Joy Bowl
09.2018 - 10.2019

High School Diploma -

Explorer Academy

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Kaycee Hoem