Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaycee Krouse

San Antonio,TX

Summary

Dynamic and results-driven professional with experience at NAPA Auto Parts, excelling in customer service and inventory management. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at operating point-of-sale systems and maintaining organized workspaces, contributing to a seamless shopping experience. Committed to continuous improvement and team collaboration.

Results-focused professional prepared for this role with keen ability to manage inventory and maintain accurate records. Known for teamwork and adaptability, ensuring reliable support in dynamic environments. Brings strong organizational and communication skills to table.

Professional with strong expertise in inventory management and quality control, ready to excel in this role. Adept at maintaining precise records, ensuring accuracy, and optimizing operational efficiency. Strong focus on team collaboration and adaptability to meet evolving demands. Reliable, detail-oriented, and driven to achieve results.

Counter associate with Number years of experience displaying hard work and consistency in versatile environments. Strong work ethic with knowledge of counter management and organizational ergonomics. Dynamic communicator skilled at understanding customer requests, needs and interests.

Precise Job Title bringing standard methods to measurement and controls systems, data storage and presentation. Generates solutions based on available information and makes timely, safe and ethical decisions. Listens actively and invites dialogue to gain shared understanding and delivers results through realistic planning.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Successful Counter representative with more than Number years of proven experience in customer service and support. Recognized strengths include problem-solving, verbal and written communication skills. Detail-oriented associate with solid administrative experience and excellent money-handling skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

20
20
years of professional experience

Work History

Napa Sales Counter

NAPA Auto Parts - Genuine Parts
05.2024 - 04.2025
  • Assisted customers with product inquiries and order placements.
  • Operated point-of-sale systems to process transactions efficiently.
  • Maintained cleanliness and organization of counter area and displays.
  • Collaborated with team members to enhance customer service experience.
  • Learned store policies and procedures to ensure compliance and efficiency.
  • Handled inventory management tasks, including restocking supplies as needed.
  • Adapted to fast-paced environment while managing multiple customer requests.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
  • Professionally answered telephones and responded to customer inquiries.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Collaborated with team members to streamline processes and enhance overall efficiency.
  • Maintained stock and replenished workstation products.
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
  • Acquired product knowledge and proposed changes to current products and new product concepts.
  • Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
  • Participated in regular team meetings to discuss improvements in counting processes.
  • Maintained cleanliness and organization of counting area, promoting positive work environment.
  • Ensured compliance with safety regulations during all counting tasks.
  • Improved store operations with meticulous attention to detail during inventory audits.
  • Contributed to customer satisfaction by quickly resolving any counting-related queries.
  • Shared best practices with colleagues to enhance overall counting accuracy.
  • Supported loss prevention efforts by accurately tracking merchandise.
  • Utilized counting machinery and software efficiently, optimizing task completion times.
  • Facilitated smooth audit process, preparing detailed reports on stock and cash flow.
  • Enhanced customer experience by providing accurate and swift counting services.
  • Managed inventory counts to ensure stock levels were maintained accurately.
  • Conducted daily cash counts, ensuring financial accuracy for business operations.
  • Continuously sought feedback to improve counting skills and techniques.

Line Leader

Hollingsworth Logistics
10.2012 - 07.2014
  • Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
  • Trained new team members on standard operating procedures and best practices.
  • Coordinated with cross-functional teams to resolve operational issues promptly.
  • Monitored production schedules and adjusted staffing levels based on demand fluctuations.
  • Implemented process improvements that enhanced productivity and reduced downtime.
  • Conducted regular quality checks to maintain high standards of output consistency.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.

Lube Technician

Word Car Mazda
02.2023 - 03.2024
  • Maintained cleanliness and organization of work area, promoting a safe environment for team members.
  • Collaborated with technicians to support complex repairs, enhancing workflow efficiency.
  • Conducted routine oil changes and fluid checks to ensure optimal vehicle performance.
  • Diagnosed and addressed minor mechanical issues, contributing to overall service efficiency.
  • Utilized diagnostic tools to assess vehicle conditions, improving accuracy in service recommendations.
  • Assisted in inventory management of lubricants and supplies, ensuring availability for daily operations.
  • Provided exceptional customer service by explaining maintenance services and addressing inquiries effectively.
  • Trained new team members on safety protocols and standard operating procedures for lube services.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Greeted customers and answered questions about oil changes and other services.
  • Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Checked fluids, tires, brakes, and other systems as part of Number-point inspection.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Ensured customer trust with transparent communication about necessary services and repair costs.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
  • Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
  • Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
  • Supported business growth through consistent delivery of top-notch service, resulting in positive client referrals.
  • Demonstrated flexibility by adapting to various makes and models of vehicles, quickly mastering new techniques and processes as needed.
  • Exceeded performance targets regularly by quickly diagnosing problems and executing appropriate solutions.
  • Reduced vehicle downtime for clients by performing thorough inspections and identifying necessary repairs.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Vacuumed interior of vehicles and washed exterior windows to boost customer satisfaction.
  • Cleaned automotive service bays and removed debris and Type to promote organized work environment.
  • Successfully met deadlines for scheduled services while maintaining a focus on accuracy during fast-paced shifts.
  • Upheld high-quality standards in every task completed through rigorous compliance with company guidelines and manufacturer specifications.
  • Boosted repeat business by establishing rapport with customers and providing knowledgeable recommendations on vehicle upkeep.
  • Attended in-house training courses and webinars to learn about vehicle electrical system, brakes and diagnostic and repair techniques.
  • Worked alone or in team-based systems to complete up to Number oil changes each day.
  • Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
  • Protected customer vehicles during service, employing careful handling and protective coverings to avoid damage.
  • Improved workshop efficiency, organizing tools and equipment for easy access during repairs.
  • Increased repeat business, establishing trust through consistent, high-quality service.
  • Optimized vehicle performance and longevity, using high-quality lubricants and following manufacturer specifications closely.
  • Provided high-quality customer service, addressing concerns and explaining maintenance procedures clearly.
  • Assisted customers in selecting appropriate lubricants and services for their vehicles, based on manufacturer recommendations.
  • Supported inventory management, ensuring availability of essential lubricants and parts for various vehicle models.
  • Maintained cleanliness and order in service area, promoting professional work environment.
  • Contributed to safe working environment by adhering to health and safety protocols and reporting hazards.
  • Collaborated with team of technicians to solve complex mechanical issues, sharing knowledge and skills.
  • Demonstrated adaptability, quickly learning new techniques and adapting to advances in automotive maintenance technologies.
  • Reduced waiting times for customers, streamlining process of vehicle intake and service scheduling.
  • Expedited service delivery, efficiently managing time to handle multiple vehicles simultaneously.
  • Kept detailed records of services performed, aiding in accurate tracking of vehicle maintenance history.
  • Enhanced team performance with regular participation in training sessions on latest automotive technologies.
  • Fostered positive and supportive team atmosphere, encouraging open communication and mutual respect among colleagues.
  • Ensured safety and reliability of vehicles with routine oil changes and filter replacements.

Yard Cleaner

Wrench a Part
03.2021 - 02.2023
  • Cleared debris and litter from yard areas to maintain cleanliness and safety.
  • Operated power tools and equipment for efficient yard maintenance tasks.
  • Assisted in organizing materials and supplies to streamline work processes.
  • Collaborated with team members to complete daily cleaning assignments effectively.
  • Monitored yard conditions and reported issues to ensure timely resolution.
  • Implemented best practices for waste disposal and recycling initiatives.
  • Trained new staff on safety procedures and proper equipment handling techniques.
  • Evaluated cleaning methods for continuous improvement in efficiency and effectiveness.
  • Assisted in the efficient loading and unloading of materials, contributing to timely project completion.
  • Assisted in training new team members on proper cleaning techniques and safety procedures, ensuring consistent quality across all aspects of yard maintenance.
  • Increased efficiency of yard operations by maintaining a clean and clutter-free work environment.
  • Streamlined workflow processes by creating clear pathways for both foot traffic and vehicles operating within the yard area.
  • Conducted routine inspections of yard infrastructure such as fences, gates, and lighting systems to ensure optimal functionality at all times.
  • Maintained an organized storage area for tools and equipment, ensuring easy accessibility for all team members.
  • Enhanced workplace safety by promptly addressing potential hazards such as broken glass or sharp objects.
  • Assisted in setting up event spaces within the yard, ensuring proper layout and cleanliness before guests arrived.
  • Performed seasonal maintenance tasks such as leaf raking, snow removal, and lawn care to maintain an attractive appearance throughout the year.
  • Supported inventory management processes by organizing stored items in a logical manner for ease of access and counting during audits.
  • Upheld company reputation by maintaining a consistently clean and presentable appearance of the yard, contributing to a positive customer experience.
  • Provided assistance during emergency situations within the yard, such as spills or accidents, to minimize damage and ensure a safe environment for all workers.
  • Ensured compliance with local regulations by properly disposing of hazardous materials such as chemicals or batteries in designated areas.
  • Reduced waste disposal costs by effectively sorting recyclable materials from general trash.
  • Contributed to sustainable practices by implementing composting systems for organic waste materials.
  • Improved yard cleanliness by consistently removing debris and trash from the premises.
  • Prevented pest infestations through regular inspection and treatment of potential problem areas within the yard space.
  • Collaborated with team members to complete large-scale cleaning projects within specified timeframes.
  • Collaborated with supervisors to plan effective strategies for tackling challenging cleaning projects involving large amounts of debris or heavy machinery usage.
  • Operated power tools and equipment safely for various tasks including trimming trees and bushes, pressure washing surfaces, or mowing grass.
  • Utilized power tools and landscaping machines to maintain outdoor areas.
  • Removed debris and waste from outdoor areas.
  • Cut trees and shrubs to shape and maintain landscape.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Removed tree stumps, roots and debris for cohesive landscape appearance.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Maintained gardening tools by replacing blades and fluids.
  • Prepared soil for planting and sowing.
  • Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
  • Applied fertilizers and pesticides to outdoor areas according to safety standards.
  • Inspected gardens for pests, weeds and diseases.
  • Utilized lawn striping methods for healthy grass growing and appearance.
  • Assisted with irrigation system maintenance and repair.
  • Coordinated with other landscaping professionals to improve outdoor areas.
  • Installed stonework according to landscape design plan and client specifications.
  • Developed and maintained efficient irrigation system for outdoor areas.
  • Developed and implemented strategies for water conservation.
  • Collaborated with gardeners to plan and design outdoor spaces.
  • Designed programs for landscape maintenance, pest management, composting, and other related topics.
  • Educated employees and members of public on plant biology and health.

Auto Zone Sales Counter

AutoZone Store
07.2018 - 02.2021
  • Trained new staff on operational procedures and customer service protocols.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Resolved customer inquiries and complaints promptly, improving satisfaction rates.
  • Monitored sales trends to identify opportunities for improved merchandising strategies.
  • Implemented time-saving techniques for checkout processes, increasing efficiency.
  • Warmly welcomed customers upon approaching counter and placing orders.
  • Provided expert product knowledge to assist customers in making informed decisions about their purchases.
  • Increased customer satisfaction by providing efficient and friendly service at the counter.
  • Maintained a clean and organized counter area, ensuring a pleasant environment for customers.
  • Mentored new team members on best practices for exceptional counter service, promoting a culture of continuous improvement.
  • Operated register efficiently, reducing wait times and improving customer experience.
  • Coordinated special orders or requests from customers, ensuring timely delivery of desired products or services.
  • Professionally answered telephones and responded to customer inquiries.
  • Contributed to inventory management, accurately tracking stock levels and ensuring availability of popular items.
  • Prepared store for opening or closing procedures, ensuring all tasks were completed thoroughly and on time.
  • Recommended products that met customer needs, emphasizing quality and usefulness.
  • Collaborated with team members to streamline processes and enhance overall efficiency.
  • Maintained stock and replenished workstation products.
  • Performed arithmetic functions handling cash, close checks and balance register.
  • Managed high volumes of incoming calls while maintaining attention to detail at the counter during busy periods.
  • Acquired product knowledge and proposed changes to current products and new product concepts.
  • Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
  • Recommended additional items to customers before completing orders and advising patrons of monetary totals.
  • Managed cash transactions for accurate accounting and minimized discrepancies.
  • Stayed up-to-date on current promotions and specials, effectively communicating them to customers for increased sales.
  • Facilitated smooth audit process, preparing detailed reports on stock and cash flow.
  • Improved store operations with meticulous attention to detail during inventory audits.
  • Played key role in year-end inventory counts, contributing to accurate financial reporting.
  • Maintained cleanliness and organization of counting area, promoting positive work environment.
  • Assisted in training of new staff on proper counting techniques and procedures.
  • Supported loss prevention efforts by accurately tracking merchandise.
  • Contributed to customer satisfaction by quickly resolving any counting-related queries.
  • Streamlined checkout process, reducing wait times for customers.
  • Adapted to various counting environments, showcasing flexibility and versatility.
  • Managed inventory counts to ensure stock levels were maintained accurately.
  • Continuously sought feedback to improve counting skills and techniques.
  • Enhanced customer experience by providing accurate and swift counting services.
  • Ensured compliance with safety regulations during all counting tasks.
  • Shared best practices with colleagues to enhance overall counting accuracy.
  • Utilized counting machinery and software efficiently, optimizing task completion times.
  • Demonstrated reliability by consistently meeting deadlines for task completion.
  • Fostered culture of accuracy and diligence within counting team, setting positive example for peers.
  • Conducted daily cash counts, ensuring financial accuracy for business operations.
  • Participated in regular team meetings to discuss improvements in counting processes.
  • Collaborated with team members to identify discrepancies and resolve issues promptly.
  • Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
  • Performed root cause analysis to implement corrective actions for discrepancies.

Target Back Room Lead

Target
08.2005 - 07.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma - Auto Mechanics And Auto Body

Samuel Clemens High School
Schertz, TX
05.2001

Skills

  • First aid training
  • Asset protection
  • Crisis management
  • Advanced surveillance
  • Emergency preparedness
  • Incident response planning
  • Access control management
  • Merchandise stocking
  • Product restocking
  • Product inspection
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Machine operation
  • Active listening
  • Effective communication
  • Warehouse operations
  • Decision-making
  • Adaptability and flexibility
  • Safety procedures
  • Task prioritization
  • Self motivation
  • Reporting skills
  • Visual inspection
  • Goal setting
  • Professionalism
  • Document review
  • Quality control
  • Inventory control
  • Time management abilities
  • Equipment calibration

Timeline

Napa Sales Counter

NAPA Auto Parts - Genuine Parts
05.2024 - 04.2025

Lube Technician

Word Car Mazda
02.2023 - 03.2024

Yard Cleaner

Wrench a Part
03.2021 - 02.2023

Auto Zone Sales Counter

AutoZone Store
07.2018 - 02.2021

Line Leader

Hollingsworth Logistics
10.2012 - 07.2014

Target Back Room Lead

Target
08.2005 - 07.2011

High School Diploma - Auto Mechanics And Auto Body

Samuel Clemens High School

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Kaycee Krouse