Summary
Overview
Work History
Education
Skills
Timeline
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Kaycee Lee

Rocklin,California

Summary

Encouraging project manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Success Manager

Infinity Energy Inc
10.2020 - Current
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Collaborated with sales and product teams to address customer success objectives and pipeline reporting.
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Met departmental goals/ project deadlines (KPI Measurements) by ensuring proper time management.

Customer Service Supervisor

Infinity Energy Inc
05.2021 - 07.2022
  • Coached employees through day-to-day work and complex problems.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Customer Service Representative

Infinity Energy Inc
10.2020 - 05.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Shift Supervisor

Starbucks
03.2019 - 10.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Lifeguard and Swim Instructor

Carson Valley Swim Center
04.2017 - 03.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Attentively monitored safety of guests in and around swimming pool and to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Educated patrons on safety protocols and enforced safety rules.
  • Cleared pool areas of debris and hazardous objects to increase safety.
  • Trained new lifeguards on safety procedures and protocol.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Adapted teaching techniques to different learning styles.

Education

Associate of Arts - Business

Sierra College
Rocklin, CA

Skills

  • Strategic Planning
  • Client Relations
  • Customer Account Management
  • Customer Retention
  • Training and Mentoring
  • Report Analysis
  • Account Updates
  • Strategic Communications
  • Account Management
  • Customer Service
  • Problem Solving
  • Project Management

Timeline

Customer Service Supervisor

Infinity Energy Inc
05.2021 - 07.2022

Customer Success Manager

Infinity Energy Inc
10.2020 - Current

Customer Service Representative

Infinity Energy Inc
10.2020 - 05.2021

Shift Supervisor

Starbucks
03.2019 - 10.2020

Lifeguard and Swim Instructor

Carson Valley Swim Center
04.2017 - 03.2019

Associate of Arts - Business

Sierra College

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Kaycee Lee