Summary
Overview
Work History
Skills
Timeline
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KAYCEE MAPLE

Vacaville,CA

Summary

Versatile and detail-oriented professional with extensive experience in customer service, administrative support, sales, and data management. Proven ability to develop and implement effective marketing strategies, manage comprehensive inventories, and provide exceptional customer support across various communication channels. Skilled in order processing, data entry, and maintaining high levels of accuracy in inventory and sales records. Adept at handling multiple tasks simultaneously in fast-paced environments, with a track record of enhancing customer satisfaction and driving sales growth. Excellent communication, problem-solving, and organizational skills, committed to delivering outstanding service and support.

Overview

16
16
years of professional experience

Work History

Online Sales/Admin Assistant

A-C Auto Dismantlers
01.2017 - Current
  • Develop and implement marketing strategies, significantly boosting online automotive parts and vehicle sales through targeted campaigns and exceptional customer service
  • Maintain and manage comprehensive inventory of over 10,000 automotive parts, ensuring real-time accuracy and availability across multiple online platforms using advanced inventory management software
  • Provide accurate quotes and high-quality customer support via phone, email, and live chat, addressing inquiries and resolving issues promptly to maintain high customer satisfaction and foster long-term relationships
  • Streamline order fulfillment by efficiently processing online orders, coordinating with shipping departments, and third-party logistics providers to ensure timely and accurate delivery of parts
  • Verify and accurately enter data into inventory management system, ensuring reliable and up-to-date information for inventory and sales records, and implemented data validation checks to minimize errors.

Retail Sales/Key Holder

The Beauty Outlet
01.2015 - 01.2017
  • Greeted customers and provided detailed information on upcoming sales and promotions, enhancing customer experience and driving store traffic
  • Operated computer and register systems to process payments, issue refunds, and manage customer transactions efficiently, ensuring accurate and swift service
  • Stocked products on shelves, maintained clean and organized store environment, and designed attractive advertising displays to promote sales and draw in customers
  • Conducted regular inventory checks and examined merchandise to identify items needing replenishment, ensuring optimal stock levels and minimizing out-of-stock situations.

Independent Stylist

Kaycee Rae
01.2015 - 01.2017
  • Provided a wide range of hair services including cuts, color, balayage, and special occasion styling, tailored to meet individual client needs and preferences
  • Conducted thorough consultations to analyze hair and scalp conditions, ensuring personalized and effective treatment plans
  • Built and maintained loyal clientele base through exceptional service and personalized care, efficiently managing appointment scheduling and follow-ups
  • Demonstrated and educated customers on hair care products, successfully upselling and enhancing product sales while ensuring clients received the best care for their hair
  • Managed social media accounts and website content, promoting services, engaging with clients, and attracting new business through online presence.

Designer Stylist

Ulta Beauty
01.2014 - 01.2015
  • Provided a variety of hair services, including bleaching, dyeing, cutting, and styling, ensuring client satisfaction with personalized and professional results
  • Managed scheduling for hair, skin, and nail services, optimizing appointment times and enhancing customer convenience
  • Demonstrated and recommended hair products, effectively upselling and increasing retail sales while educating clients on proper product use and benefits.

Administrative Assistant

A-C Auto Dismantlers
01.2008 - 01.2014
  • Greeted customers entering establishment, ensuring a welcoming atmosphere and addressing inquiries promptly
  • Managed calendars and scheduled appointments, optimizing time and enhancing organizational efficiency
  • Wrote, designed, and edited content for company's website and social media platforms, increasing online visibility and engagement.

Skills

  • Customer Service
  • Client Relations
  • Administrative Support
  • Data Entry
  • Inventory Management
  • Order Fulfillment
  • Problem Resolution
  • Communication Skills
  • Product Knowledge
  • Inventory Control
  • Payment Processing
  • Order Processing

Timeline

Online Sales/Admin Assistant

A-C Auto Dismantlers
01.2017 - Current

Retail Sales/Key Holder

The Beauty Outlet
01.2015 - 01.2017

Independent Stylist

Kaycee Rae
01.2015 - 01.2017

Designer Stylist

Ulta Beauty
01.2014 - 01.2015

Administrative Assistant

A-C Auto Dismantlers
01.2008 - 01.2014

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