Kaycee Rodrigue
Gulf Shores,AL
Summary
Proven track record in enhancing customer satisfaction and sales, as demonstrated at Tia Juanita’s. Skilled in cash handling and exceptional customer service, consistently achieving targets through effective guest engagement and teamwork. Excelled in multitasking and maintaining high service standards across roles, contributing to positive guest experiences and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server
Tia Juanita’s
02.2023 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Patient Transporter
St. Elizabeth's Hospital
01.2022 - 02.2023
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
Server
High Tides
03.2020 - 12.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Retail Store Associate
Platos's Closet
07.2017 - 05.2019
- Collaborated with team members to achieve store sales targets consistently.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Tia Juanita’s
02.2023 - 10.2024
Patient Transporter
St. Elizabeth's Hospital
01.2022 - 02.2023
Server
High Tides
03.2020 - 12.2021
Retail Store Associate
Platos's Closet
07.2017 - 05.2019
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