Kaycee Soboski
Hampton,VA
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Eager to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GEICO
07.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
Front Desk Agent/Night Auditor
Hilton
06.2021 - 05.2022
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Mentored junior auditors, sharing knowledge and best practices to foster their professional growth within the team.
- Executed audit phases and entered data into accounting software for analysis.
Claims Representative
GEICO
08.2019 - 06.2021
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Followed up with customers on unresolved issues.
- Facilitated smooth transitions between departments during claim handoff processes to ensure seamless coordination among internal teams for prompt resolution times.
- Provided advice to customers regarding claims, rights and insurance processes to prevent disputes.
Server
Crustacean Boil N' Grill
07.2019 - 08.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Cashier
Marathon Gas Station
05.2019 - 07.2019
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Hostess/Busser/Server
Bonefish Grill
02.2019 - 04.2019
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Hostess
Longhorn Steakhouse
04.2018 - 08.2018
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Burger King Team Member
Burger King
04.2016 - 01.2018
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Assisted counter staff in packing ready orders and distributing to customers.
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
Education
High school or equivalent -
Colonial Heights High School
Colonial Heights, VA06.2018
Skills
- Problem-solving abilities
- Customer Service
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Microsoft Outlook
- General accounting
- De-Escalation Techniques
- Team Player
- Bookkeeping
- Financial Statements
- Financial Reporting
- Auditing
Certification
- Driver's License
- Licensed Insurance Agent
Assessments
- Work motivation, Proficient, 05/01/21, Level of motivation and discipline applied toward work
- Front desk agent (hotel), Proficient, 05/01/21, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Customer service fit, Proficient, 04/01/21, Measures the traits that are important for success for customer service roles
Timeline
Customer Service Representative
GEICO
07.2022 - Current
Front Desk Agent/Night Auditor
Hilton
06.2021 - 05.2022
Claims Representative
GEICO
08.2019 - 06.2021
Server
Crustacean Boil N' Grill
07.2019 - 08.2019
Cashier
Marathon Gas Station
05.2019 - 07.2019
Hostess/Busser/Server
Bonefish Grill
02.2019 - 04.2019
Hostess
Longhorn Steakhouse
04.2018 - 08.2018
Burger King Team Member
Burger King
04.2016 - 01.2018
High school or equivalent -
Colonial Heights High School
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