Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kaycee Verdine

Summary

Seasoned Merchandise Manager and Claims Representative with a proven track record in stock replenishment and customer service excellence, honed at FIRE Fitness Camp HQ and Sentry Insurance Company. Skilled in risk management and inventory control, with a knack for resolving complex customer issues efficiently. Demonstrates strong communication and active listening, ensuring high satisfaction and operational success.

Professional administrative support specialist prepared for role requiring meticulous organization and effective communication. Proven ability to manage schedules, correspondence, and records while maintaining high standards. Focused on team collaboration and achieving results with reliability and adaptability.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Human Services Secretary

Waushara County, WI
05.2025 - Current
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.

Waitress Manager

Christiano's Pizza
07.2024 - 05.2025
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Trained junior team members on server management techniques and procedures, fostering a culture of continuous learning within the team.
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Enforced compliance with uniform and personal presentation standards.

Merchandise Manager

FIRE Fitness Camp HQ
05.2024 - 07.2024
  • Use de-escalation skills to speak with upset or aggravated customers
  • Work promptly and efficiently
  • Make sure to Prioritize tasks/emails daily
  • Executed store audits to evaluate product placement, signage accuracy, and stock availability.
  • Managed the development of creative visual displays for products in stores.
  • Maintained accurate records of all merchandise transactions, including purchases, returns, and transfers.
  • Make social media posts daily, as part of my position
  • Clean the warehouse daily, take out the trash
  • Unbox and organize all stock that comes in from any vendors
  • Work closely with any Franchisees on their orders and any questions that they may have
  • Watch my Trello card closely for any new tasks that have come in from the night before
  • Doing "whatever it takes" from the owners, meaning that they ask whatever they need of me and I do it efficiently and effectively.
  • Ensured timely replenishment of stock by monitoring inventory levels across stores.
  • Maximized sales and revenue by overseeing merchandise and visual presentation.
  • Displayed appropriate signage for products and sales promotions
  • Arranged items in favorable positions and areas of store for optimal sales.
  • Assisted customers in selecting appropriate items based on individual needs.
  • Maintained records of goods ordered and received.

Claims Representative II

Sentry Insurance Company
05.2022 - 06.2024
  • Processed and analyzed customer claims with accuracy and attention to detail.
  • Maintained accurate records of all communications with customers.
  • Utilized effective problem-solving techniques to resolve complex customer issues.
  • Successfully resolved escalated claims to ensure customer satisfaction.
  • Developed strong relationships with customers through timely resolution of problems.
  • Reviewed customer documentation for completeness and accuracy.
  • Ensured compliance with federal, state, and company regulations related to claims processing.
  • Utilized knowledge of insurance policies and procedures to determine coverage eligibility.
  • Stayed up-to-date on local, state, and federal law changes in insurance field to maintain knowledge.
  • Provided advice and assistance to customers regarding their claims.
  • Managed a high volume of incoming calls from customers, providing excellent customer service.
  • Maintained accurate and up-to-date records of claims processing activities.
  • Analyzed claims to determine extent of company's liability and make approval or denial decisions.
  • Interpreted policy language and analyzed claim data to ensure accurate and timely resolution of claims.
  • Reviewed police reports or physical property damage to determine extent of liability.
  • Documented detailed notes about each interaction with the customer.
  • Interviewed or corresponded with claimants and witnesses to determine claim settlement, denial, or review.
  • Processed and adjudicated medical claims according to health plan polices.
  • Cooperated with internal and external legal counsel to advise on claims and provide legal guidance.
  • Enforced contractual obligations between parties involved in the claim process.
  • Transmitted claims for payment and further investigation.
  • Prepared insurance claim forms and related documents and reviewed them for completeness.
  • Entered insurance- and claims-related information into database systems.

Customer Service Representative

Delta Dental of WI
08.2021 - 04.2022
  • Training for 4 months to learn how to speak to providers and members properly
  • Learned HIPAA rules and regulations
  • Answer phone calls in the order they are received
  • Update coordination of benefits information for insurance
  • Give insurance information based off of each individual persons plan
  • Update addresses in the system with pieces of return mail
  • Complete Forward Health forms to send back to the State of Wisconsin
  • Give call backs in the effect that I needed to ask a supervisor for help on a question
  • Fill out an electronic time card
  • Give claim information and benefits for dental policies
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked all incoming calls and emails from customers using appropriate software applications.

Automotive Assistant

Stevens Point Chrysler
05.2021 - 08.2021
  • Schedule any and all appointments
  • Greet customers
  • Answer phone calls
  • Contact any internet leads that come into the dealership
  • Give customers information about vehicles
  • Make sure lot is organized
  • Pull up vehicles for test drive appointments
  • Keep a clean a professional looking desk
  • During the month of June, I made $1,000 in commission, which has never been done in the history of the business development center
  • This proves that I have lots of determination and drive to get things done
  • Company got bought out and my position wasn't available anymore

Waitress/Hostess

Christiano's Pizza
12.2020 - 05.2021
  • Answer any and all phone calls that come into the restaurant.
  • Take customer orders over the phone or at tables
  • Get drinks ready for customers
  • Check statuses of food
  • Engage with customers to make them feel more welcome
  • Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided prompt attention to all guests' needs throughout their dining experience.
  • Managed closing duties such as counting money and cleaning.
  • Restocked condiments, silverware, napkins., throughout the shift as needed for optimal guest satisfaction.
  • Upsold drinks and desserts, boosting sales and profit.
  • Complied with health department regulations to prevent foodborne illness.
  • Trained new employees on restaurant policies.
  • Assisted customers with menu selections and answered questions regarding food items and beverages.
  • Processed accurate cash and credit card transactions.

Front Desk Receptionist

Schuff Veterinary Hospital
03.2020 - 12.2020
  • Answer any and all phone calls
  • Make appointments with animals
  • Run reports at the end of the night
  • Clean clinic at the end of the day
  • Help Doctors hold animals if needed
  • Get prescriptions ready to go out to owners
  • Bring animals in and out due to COVID
  • Put away orders from veterinary companies
  • Monitored front desk traffic to support customer satisfaction.
  • Provided a high level of customer service to all clients.
  • Provided assistance with mail distribution, package delivery and pickup services.
  • Created invoices for customers based on their orders placed with the company.
  • Entered data into company software system.
  • Processed payments received from customers via cash or credit card transactions accurately and efficiently.

Office Assistant/Body Shop

Dave Marston Motors
01.2019 - 03.2020
  • Took all incoming phone calls
  • Did all paperwork for incoming Ford vehicles
  • Make deal jackets and key tags for vehicles
  • Sold vehicles to customers
  • Did estimates in the body shop
  • Handled all dealer trades and sent drivers to go get vehicles
  • Arranged all pickups from the auction in Minnesota
  • Handled all titles, signed and sent them in, as well as copied them for our records
  • Handled all Power of Attorneys for titles
  • Had to have knowledge of all Ford vehicles and keep up on all immediate Ford training
  • Checked customers out in the office for service, body shop and parts invoices, some with insurance checks as well
  • Did reports at the end of certain nights
  • Used Microsoft office for various things
  • Make repair orders for service and body shop for new vehicle inspections
  • Make calls to auto insurance companies to make sure that claims are processing timely and that things are staying on track.
  • Scheduled appointments, maintaining calendars for personnel.
  • Sorted mail on daily basis and distributed to respective departments in timely fashion.

Clerk/Cashier

Citgo- Cheese Hut
06.2018 - 12.2018
  • Check customers out, sell cigarettes, tobacco products, and alcohol as well
  • Clean machines at night
  • Close gas station at night
  • Mop, sweep, stock cooler, bag ice, make auto fry food, hotdogs, popcorn
  • Stock aisles, when grocery comes in, organize and stock back shelves
  • Help customers find products
  • Answer phone calls
  • Sweep outside, change multiple outside garbages.
  • Clean bathrooms multiple times a day
  • Train new hires
  • Make coffee, clean cappuccino machines
  • Make sure that the store looks its best at all times
  • Left job on good terms- just moved to Minocqua
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Cross-trained colleagues on proper use of POS systems for efficient checkout times.
  • Counted and balanced cash drawer at the beginning and end of each shift.

Education

High School Diploma - General Education

Westfield Area High School
Westfield, WI
06.2018

Skills

  • Auto Estimating
  • Identifying and resolving common customer issues
  • Risk Management
  • Insurance Policy Coverage Knowledge
  • Claims Negotiation
  • Best Practice Implementation
  • Claims File Documentation
  • Stockroom Organization
  • Shipment Processing
  • Stock replenishment
  • Customer service — Proficient
  • Liability Determinations
  • Microsoft Word
  • Active Listening
  • Settlement Management
  • Strong Communication and Interpersonal Skills
  • Retail display setup
  • Inventory Control
  • Maintaining stock levels
  • Customer service
  • Verbal and written communication
  • Office administration
  • Organization
  • Appointment scheduling
  • File management
  • Multi-line phone systems
  • Mail distribution

Certification

Insurance Adjuster License

Languages

English
Native or Bilingual

Timeline

Human Services Secretary

Waushara County, WI
05.2025 - Current

Waitress Manager

Christiano's Pizza
07.2024 - 05.2025

Merchandise Manager

FIRE Fitness Camp HQ
05.2024 - 07.2024

Claims Representative II

Sentry Insurance Company
05.2022 - 06.2024

Customer Service Representative

Delta Dental of WI
08.2021 - 04.2022

Automotive Assistant

Stevens Point Chrysler
05.2021 - 08.2021

Waitress/Hostess

Christiano's Pizza
12.2020 - 05.2021

Front Desk Receptionist

Schuff Veterinary Hospital
03.2020 - 12.2020

Office Assistant/Body Shop

Dave Marston Motors
01.2019 - 03.2020

Clerk/Cashier

Citgo- Cheese Hut
06.2018 - 12.2018

High School Diploma - General Education

Westfield Area High School

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