Kaycee Waters
Tyler,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
11
11
years of professional experience
Work History
administrative assistant
08.2016 - Current
- Complete accurate reading of campus attendance for students
- Quality control over department to ensure everything is running smoothly and properly
- Communicate everything with central administration throughout academic year
- Oversee and assist fellow coworkers with any questions they may have and consider what they think can be done to improve job performance and ease.
- Executed record filing system to improve document organization and management
- Developed strategies to streamline and improve office procedures
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Built and maintained excellent student and parent relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
Technical support
04.2012 - 05.2016
- Assist with hook up and installation of services
- Assist with bill management and help customers receive the best deal for their services.
- Managed high levels of call flow and response to technical support needs
- Translated complex technical issues into digestible language for non-technical users
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Diagnosed and troubleshot hardware, software and network issues
Education
Bachelor of Science - Elementary Education
Grand Canyon University
Phoenix, AZ10.2023
Associate degree of science - Medical
Tyler Junior College
Cosmetology Certification - Cosmetology
Star College School of Cosmetology
Tyler, TX07.2011
Skills
- Adapting This has become one of my strongest skills over the past few years with the pandemic I have exceptional technology skills, great with talking to parents and communicating in regards to their child’s needs Great with assisting teachers, counselors and AP’s Very quick and eager learner and open for constructive criticism and ways to improve myself for my job
- Statistical Data Gathering
- Internal Communications
- Quality Control
Reading and doing puzzles.
I like reading books on African American history and any Sci-Fi novels such as vampires and werewolves. When it comes to puzzles, the more challenging the better.
Timeline
administrative assistant
08.2016 - Current
Technical support
04.2012 - 05.2016
Bachelor of Science - Elementary Education
Grand Canyon University
Associate degree of science - Medical
Tyler Junior College
Cosmetology Certification - Cosmetology
Star College School of Cosmetology
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Zachary ReedZachary Reed
Customer Service Specialist - Outreach at HealthMark GroupCustomer Service Specialist - Outreach at HealthMark Group