Kaycee Wright
Columbia,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Talented individual offering interpersonal communication and administrative abilities. I'm seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Advocate I
BlueCross BlueShield Of SC
11.2021 - Current
- Analyzes and explains benefit options to state and national providers
- Researches and responds to complex customer inquiries
- Analyzes contract agreements
- Handles situations that require adaptation of response or extensive research such as benefits and pre-certification
- Ensures effective customer relations by responding accurately, timely and courteously to telephone inquiries
- Maintain and manage customer information portal
- Provides feedback to management regarding customer problems, questions and needs
- Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management
- Assists with claim denials, deferrals, updates and adjustments
- Researching remits
- Communicated with management when customer issues escalated and worked to find resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Receptionist
Gateway Supply
Columbia, SC
08.2021 - 11.2021
- Inbound calls (40-50 per day)
- Proficient in Specbooks, Microsoft, Solar, Excel
- Processed ship tickets
- Added freight
- Printed and processed batch queues
- Filed monthly expense reports
- Scanned and attached shipment tickets
- Separated and distributed mail daily
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
Claims Processor
Colonial Life Insurance
01.2021 - 04.2021
- INBOUND/OUTBOUND CLIENT CALLS (30-35 PER DAY)
- PROCESSED SHORT TERM DISABILITY CLAIMS
- PROFICIENT IN NOTES, CLIENTVIEW, WORKFLOW, IMSCLA, SESSIONS
- DEMONSTRATED EXCELLENT CUSTOMER SERVICE SKILLS
- CALLED DOCTORS TO FOLLOW UP ON MEDICAL RECORDS
- CALLED EMPLOYERS TO DETERMINE IF EMPLOYEE/CUSTOMER IS STILL
- OUT OF, PULLED DATA FROM INTERNAL SYSTEMS TO CONDUCT RESEARCH
- HAD EXPOSURE TO MEDICAL TERMINOLOGY
Executive Assistant
Irmo
01.2019 - 11.2020
- Inbound/outbound client calls (35-50 per day)
- Posting ads for new rentals
- Collecting on past due rents
- Showing homes for clients
- Onboarding new homes
- Organizing executive meetings
- Creating Rental Agreements
- INbound/Outbound emails
Customer Service Representative
Rentmart
05.2018 - 12.2019
- Strategically called clients to increase business accounts
- Cold Calling/Networking
- Made and posted rental ads on craigslist, zillow, trulia, and other rental sites
- Printed and updated daily reports
- Sent mass emails to current clients daily
- Contacted 50-60 clients daily for rental updates
- Customer service administration
- Serviced walk-in customer sign-ups
Hostess
Olive Garden
01.2017 - 01.2018
- Offered excellent customer service
- Monetary exchange
- Received inbound calls
- End of shift maintenance
Education
Medical Billing And Coding
DeVry University
10.2022
High School Diploma - undefined
Weatherford High School
2013
Skills
- Proficient in
- Microsoft Office (excel, powerpoint, word)
- Outlook
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Inbound and Outbound Calling
- Multi-tasker
- Scheduling
- Upbeat and Positive Personality
- Personalized Customer Service
- Efficient and Detail-Oriented
Timeline
Customer Service Advocate I
BlueCross BlueShield Of SC
11.2021 - Current
Receptionist
Gateway Supply
08.2021 - 11.2021
Claims Processor
Colonial Life Insurance
01.2021 - 04.2021
Executive Assistant
Irmo
01.2019 - 11.2020
Customer Service Representative
Rentmart
05.2018 - 12.2019
Hostess
Olive Garden
01.2017 - 01.2018
Medical Billing And Coding
DeVry University
High School Diploma - undefined
Weatherford High School