Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kayce Hart

Lakeland,FL

Summary

Insurance claims professional & collections supervisor with ten years of experience, strong communication and investigative skills, as well as effective research and analysis abilities, looking to secure a position in the Financial Industry with an organization that values dedication, hard work, and commitment to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Legal Coordinator

Latitude Subrogation Services
11.2023 - Current
  • Promoted collaborative work environment among team members by utilizing project management tools for efficient task assignment and tracking.
  • Ensured compliance with regulatory requirements through diligent review of all filings submitted to courts or other governing bodies.
  • Enhanced litigation outcomes by efficiently organizing and managing crucial case materials.
  • Demonstrated adaptability through consistent learning of new software applications and technologies to enhance job performance.
  • Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
  • Collaborated with legal teams to develop strong cases for litigation, leading to successful judgments..

Subrogation & Payment Recovery Supervisor

GEICO
11.2019 - 11.2023
  • Lead team of expert subrogation and arbitration adjusters in recovery of millions of dollars in collision, rental, and uninsured motorist payments.
  • Collaborated with legal departments to initiate litigation proceedings when necessary, ensuring adherence to all relevant policies and procedures.
  • Sent subrogation demands and communicated with other insurance carriers to resolve payment recovery. Collaborated directly with uninsured motorists to set up payment plans to recover debts owed.
  • Evaluated subrogation payment shortages and oversaw execution of signed releases within set authority levels.
  • Implemented best practices in compliance with industry regulations, maintaining ethical standards throughout recovery process.
  • Monitored, measured, and managed employee performance according to departmental standards. Effectively addressed performance issues or behavioral concerns, as necessary.
  • Coached and developed associates; ensured performance management activities are undertaken and completed for all employees.
  • Data entry and reviewing various statistics and goals.
  • Optimized resource allocation by analyzing workload distribution and adjusting staffing levels accordingly for increased efficiency in recovery efforts.
  • Ensured that deadlines were met consistently to provide helpful and reliable customer experience.
  • Resolved customer concerns through conflict resolution by providing exceptional quality service.

Senior Litigation Adjuster

GEICO
08.2016 - 11.2019
  • Conducted comprehensive claim investigations to gather evidence, interview witnesses, and obtain relevant documentation.
  • Handled casualty cases from $25K to $1M in exposure, including fatalities, high exposure injuries, and lawsuits.
  • Collaborated directly with staff & fee counsel to strategize the most effective defense of the insured and prepare for potential litigation proceedings.
  • Collaborated with Special Investigations and surveillance units to investigate alleged claims and injuries.
  • Supported attorneys in trial preparation by organizing materials, conducting research, and drafting legal documents.
  • Attended mediation, settlement conferences, and trials as needed.
  • Detailed monitoring of accruing legal expenses, directing staff counsel to submit timely reports and resolution where practical.
  • Memorialized all conversations in writing.
  • Precisely accurate case evaluations, authority requests and settlements.
  • Reduced company exposure by accurately assessing risk factors and recommending appropriate settlement options.
  • Documented all investigation activity and presented complex cases to upper management.
  • Managed high volume of cases while maintaining organization and prioritizing tasks according to deadlines.

Bodily Injury Claims Adjuster

GEICO
08.2014 - 08.2016
  • Effectively managed and negotiated first and third-party personal automobile property damage and bodily injury claims.
  • Evaluated and investigated policy coverage, liability and damages in a timely manner following set of general claim and statutory guidelines.
  • Effectively educated, informed, and notified insured of their policy, claims process, and all settlement opportunities.
  • Established initial reserves for all potential exposures and adjusted as appropriate throughout claim.
  • Maintained appropriate diary of open claims following company guidelines.
  • Detailed coverage analysis including writing disclaimers, denials, and reservation of rights letters.
  • Maintained comprehensive documentation for each claim in database system, improving overall organization and efficiency within department.
  • Reviewed and evaluated claimant medical records and attorney demands while determining appropriate reasonable range of value to negotiate fairly based on merits of claim.
  • Operated in good faith with integrity by drafting timely and precisely accurate settlement agreements and demand responses in compliance with state laws that provide protection to policy holders and insurance carriers.
  • Reduced claim costs by effectively negotiating settlements with attorneys and claimants.
  • Achieved high levels of customer satisfaction through empathetic listening skills, clear communication style, and prompt attention to concerns expressed by claimants or their representatives.
  • Prevented unnecessary litigation by diplomatically resolving disputes over coverage, liability, and damages through negotiation.

Education

Bachelor of Arts - Marketing

University of Central Florida
Orlando, FL
12.2012

Skills

  • Superior knowledge of Insurance policies, coverage, and laws Excellent examination, data collection, and analysis skills
  • Possess excellent investigative, analytical, organizational, and decision-making skills
  • Exceptional custom service and supervisory abilities
  • Proficient medical records evaluation, identifying injuries and treatment
  • Professional negotiation and settlement experience
  • Expert conflict resolution and ability to maintain professionalism in highly challenging situations
  • Proficient with Microsoft Office Suite including Word, Excel, PowerPoint, OneNote and Outlook
  • Excellent written and verbal communication
  • Demonstrates accountability, initiative, innovation, and drive for results through complex decision making Ability to prioritize and meet deadlines Excellent follow-up and follow-through skills

Certification

Florida Licensed (6-20 All Lines Adjuster)

Timeline

Legal Coordinator

Latitude Subrogation Services
11.2023 - Current

Subrogation & Payment Recovery Supervisor

GEICO
11.2019 - 11.2023

Senior Litigation Adjuster

GEICO
08.2016 - 11.2019

Bodily Injury Claims Adjuster

GEICO
08.2014 - 08.2016

Bachelor of Arts - Marketing

University of Central Florida

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