Kayci Boggs
Justin,TX
Summary
I am seeking the position of Claims Managing Director to apply the skills I have acquired as a Senior Group Manager and Group Manager in all claims business disciplines and markets. I am an action-oriented, versatile, strategic, pragmatic and ethical leader who can inspire employees and managers to exceed expectations. Applying these skills as a Managing Director will improve service with both internal and external customers, furthering our MRM culture and elevating our focus on expense management and severity, and improve our financial results. My experience, knowledge of the claim’s operation in all markets and success distinguishes me for this position.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Head of Casualty Claims
Auto Club
02.2022 - Current
- Responsible for Casualty claims nationwide
- Successful integration of Connecticut
- Strategic critical thinker
- Implemented early resolution strategy
- Completed staffing and compensation review
- Catastrophe claims management/oversight
Group Manager
Auto Club
01.2014 - 02.2022
- Manage Casualty, Property, SIU, ER, Audit, COS/CQE and APD/MPR Units
- Manage Subrogation
- Multiple markets: California, Texas, New Mexico and East Central
- Successful integration and roll out of Ohio, West Virginia and Kentucky
- Oversee all claims related facilities projects
- Coordinate the budget, staffing and recruitment for claims
- Lead the Texas service project
- Developed the unit review process
- Staff sponsor for claims ball event
- Coordinated the claims all manager meeting
- Created and developed the IS liaison Product Owner position
Unit Manager – Claims Staff
Auto Club
09.2012 - 01.2014
- Act as Group Manager designee in the Group Managers absence
- Developed new calibrated compensation process
- Completed glass analysis and proposal
- Member of the Insurance Service Quality Task force team
- Won the JDP Power Auto Claims study that year
- Business Continuity liaison
- Completed functional review for claims
- Conducted APD Appraiser survey across ACE
Unit Manager – Costa Mesa ER
Auto Club
06.2010 - 09.2012
- Successfully transitioned MPR Center to Costa Mesa Claims
- Achieved exceptional MSI and audit results
- Created an environment of teamwork
- Mentored team managers in the handling of property damage claims
- Proactively addressed a variety of personnel issues
- Member of the JD Power Sub-Attributes team
- Produced timely and comprehensive monthly reports
Team Manager – Long Beach ER, Costa Mesa Casualty, Claims Audit
Auto Club
06.2001 - 06.2010
- Achieved exceptional MSI results
- Created an environment of teamwork and improved the employees QWL
- Managed communication and participated in training during the implementation of the Claims Portal system
- Managed the Huon system for the Unit
- Completed the ER report for the Unit
- Managed the unit in the Unit Managers absence
- Managed out of territory casualty claims
- Researched applicable laws
- Achieved exceptional level of loss containment
- Managed the liability auditors
- Facilitated regular auditor rotations
- Initiated auditing the auditors
- Liaison for the CDI market study, achieved 95% compliance
- Developed the budget for the Unit
- Completed the monthly report in the Unit Managers absence
Various claims positions held
Auto Club
02.1990 - 06.2001
- Claims Representative (La Habra, Anaheim, Long Beach) – Handled multiple disciplines including Casualty, Material Damage, ER, Litigation and Property
- Assistant Claims Supervisor
- Claims Secretary
Education
Associate - Insurance Services
Associate - General Insurance
Associate - Insurance
Skills
- Integrity and passion for my career
- Expert knowledge of our insurance products and claims handling
- Hire Right concepts
- Excellent time management and organizational skills
- Effective complaint resolution
- Relationship and team building
- Performance accountability
- Coaching and motivating for change
- Teamwork and collaboration
- Problem-solving
- Customer service
- Attention to detail
- Critical thinking
Certification
- Rady ACE Senior Leadership Development program
- Texas Licensed
- CPCU in progress: Five of nine requirements completed
Awards
Gold Key Recipient, Multiple Star Awards, Be Legendary Awards, Exceptional results in every leadership survey administered
Affiliations
- PLRB Advisory Board 2021-present
- Member of PCEA/CCEA
Education/Training
Some College
Timeline
Head of Casualty Claims
Auto Club
02.2022 - Current
Group Manager
Auto Club
01.2014 - 02.2022
Unit Manager – Claims Staff
Auto Club
09.2012 - 01.2014
Unit Manager – Costa Mesa ER
Auto Club
06.2010 - 09.2012
Team Manager – Long Beach ER, Costa Mesa Casualty, Claims Audit
Auto Club
06.2001 - 06.2010
Various claims positions held
Auto Club
02.1990 - 06.2001
Associate - General Insurance
Associate - Insurance
Associate - Insurance Services
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