Kayci Figi
Argyle
Summary
Accomplished in clinical leadership and quality improvement, I significantly enhanced patient care at Oakwood Preferred Services. My expertise in nurse education program development and exemplary communication skills fostered a collaborative environment, driving staff performance and clinical excellence. Achieved notable advancements in patient outcomes and staff development, underscoring my commitment to healthcare excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Interim Clinical Director, Hospice
Oakwood Preferred Services
11.2024 - Current
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Cultivated a positive organizational culture that supported employee engagement, teamwork, open communication, ethical behavior, accountability.
- Conducted regular performance evaluations for clinical staff, identifying areas for improvement and providing constructive feedback for growth.
- Developed and maintained strong interdisciplinary team collaboration to ensure optimal patient outcomes.
- Developed, implemented, revised, and evaluated policies and procedures.
- Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Implemented new policies and educated staff on changes.
Registered Nurse Case Manager, Hospice
Oakwood Preferred Services
05.2023 - Current
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Streamlined documentation processes, resulting in more accurate and up-to-date patient records.
- Evaluated the effectiveness of current hospice services through regular audits and feedback from patients, families, and staff.
- Mentored new nurses in the field of hospice case management, contributing to a skilled workforce dedicated to quality end-of-life care.
- Established and maintained successful relationships with patients, families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and proper methods for dressing changes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Implemented evidence-based practices to improve overall quality of hospice services provided within the organization.
- Participated in continuous professional development to stay current with best practices in hospice case management and end-of-life care.
- Improved family satisfaction by providing compassionate support and regular communication on patient progress.
- Provided care after hours, 24/7 based off of patient need.
- Provided direct nursing care when necessary, ensuring the highest level of comfort for patients facing terminal illness.
- Supported bereaved families through grief counseling resources and post-mortem follow-up calls, demonstrating genuine compassion during times of loss.
- Managed caseloads efficiently, ensuring timely assessment and intervention for optimal end-of-life care.
- Promoted interdisciplinary collaboration by organizing regular team meetings focused on individual patient needs.
- Reduced hospital readmissions by closely monitoring patients'' conditions and adjusting care plans as needed.
- Collaborated with physicians to develop comprehensive pain management strategies for patients in their final days.
- Facilitated smooth transitions from acute care settings to home-based hospice care through thorough planning and coordination.
- Educated families on the hospice process, enabling informed decision-making during a difficult time.
Registered Nurse Case Manager, Home Health
SSM Health at Home
01.2022 - 06.2023
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Participated in on-call rotations to deliver after-hours care.
- Enhanced interdisciplinary team communication through regular case conferences, promoting effective collaboration for optimal patient care.
- Responded promptly and professionally to patient questions and concerns.
Registered Nurse, Wound/Restorative
Lena Living Center
10.2021 - 01.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Evaluated patients'' wounds and recommended appropriate treatments, expediting the healing process.
- Treated and carefully tended to vascular and diabetic ulcers.
- Collaborated with healthcare team to implement interventions for wound healing and skin breakdown prevention.
- Collaborated with interdisciplinary teams for comprehensive treatment plans, resulting in improved patient outcomes.
Graduate Registered Nurse, Hospice
Agrace
04.2021 - 10.2021
- Delivered culturally competent care tailored to meet the diverse needs of the patient population served within the facility.
- Enhanced patient satisfaction by effectively communicating with patients, families, and healthcare team members.
- Administered medications and treatments as prescribed by physicians.
- Reduced hospital readmissions by providing thorough discharge education and follow-up care coordination.
- Provided emotional support to patients and families coping with acute illness or chronic conditions, fostering trustful relationships with them throughout their healthcare journey.
- Improved patient outcomes by providing compassionate and comprehensive care to patients in various clinical settings.
LPN, Wound Care
Lena Living Center
12.2020 - 04.2021
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Reduced infection rates by following proper procedures for cleaning and dressing wounds.
- Conducted thorough assessments of wounds to determine the appropriate course of treatment.
- Collaborated with interdisciplinary teams to ensure comprehensive care for patients with complex wounds.
- Mentored nursing staff on proper techniques for wound assessment and dressing changes, fostering a culture of continuous learning and development within the team.
- Demonstrated competence in using a variety of wound care products, dressings, and devices to optimize healing outcomes.
LPN Family Medicine
UW Health-Belleville Family Medicine
04.2019 - 12.2020
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Performed wound care treatments using sterile techniques, promoting healing and preventing complications.
- Cared for wounds, provided treatments, and assisted with procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Participated in ongoing professional development opportunities to enhance knowledge base and skillset as an LPN.
- Demonstrated adaptability in working with diverse patient populations across various healthcare settings.
- Provided emotional support to patients and families during difficult times, fostering positive relationships built on trust and compassion.
- Enhanced patient satisfaction levels through effective communication and empathetic listening skills.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Accurately recorded interactions in medical charts, documenting accidents and interventions applied.
- Addressed any concerns or questions posed by patients or family members promptly to maintain confidence in their care plan.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Assisted in the management of chronic health conditions by providing education, support, and follow-up care.
- Facilitated effective communication between clinical team members during interdisciplinary rounds for seamless coordination of care efforts.
- Mentored new nursing staff through preceptorship roles, sharing clinical expertise and promoting best practices in patient care delivery.
- Streamlined clinic processes for improved efficiency and time management among staff members.
- Managed inventory of medical supplies within the clinic setting, ensuring adequate stock levels for uninterrupted patient services.
LPN
Monroe Health Services
07.2018 - 04.2019
- Utilized time management skills to prioritize tasks effectively, allowing for efficient completion of daily responsibilities.
- Maintained accurate documentation of all relevant clinical data, ensuring compliance with regulatory standards.
- Implemented infection control measures, ensuring a clean and safe environment for patients and staff.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Monitored patients'' health conditions closely, promptly reporting significant changes to physicians and other healthcare professionals.
- Collaborated with interdisciplinary healthcare teams to develop comprehensive and holistic approaches to patient care.
- Conducted comprehensive assessments upon admission, collecting valuable information necessary for developing personalized care plans.
- Mentored new nursing staff members, providing guidance and support as they navigated the complexities of long-term care nursing practice.
- Managed complex cases involving multiple comorbidities effectively by coordinating services from various healthcare providers as needed.
- Implemented creative therapeutic activities for cognitive stimulation and social engagement among residents.
- Maintained detailed records of each patient''s medical history, treatments, and progress notes, ensuring accuracy in all documentation.
- Reduced medication errors through diligent administration of medications and accurate documentation.
- Assisted patients with daily living activities while preserving dignity and respecting individual preferences.
- Improved patient satisfaction by providing compassionate and attentive care to long-term residents.
- Provided emotional support to both patients and families during challenging times, fostering a sense of comfort within the facility.
- Served as an advocate for resident rights, ensuring that each patient''s voice was heard during care conferences or decision-making processes regarding treatment options.
LPN
Memorial Hospital of Lafayette County Primary Care
03.2017 - 07.2018
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed physical, emotional, social, and spiritual needs of each patient.
- Enhanced the efficiency of the clinic by coordinating with multidisciplinary teams, streamlining workflows, and optimizing resource allocation.
- Evaluated the effectiveness of nursing interventions regularly through feedback from patients, families, colleagues, and self-reflection practices resulting in continuous improvements to care delivery methods.
- Implemented effective time management strategies resulting in improved productivity levels without compromising quality or safety measures during daily operations.
- Utilized evidence-based assessment tools to accurately identify patients'' needs and develop appropriate interventions that promoted optimal health outcomes.
- Mentored new nursing staff members by sharing best practices for efficient patient care delivery while upholding high standards for professionalism within the clinic environment.
- Provided education to patients on health promotion strategies such as lifestyle modifications, medication adherence, self-care techniques, and disease management principles.
- Streamlined documentation processes to ensure accurate record-keeping while minimizing time spent on paperwork, allowing for increased focus on direct patient care.
- Advocated for patients'' rights ensuring their autonomy was respected during decision-making processes related to their healthcare trajectory.
- Built meaningful relationships with patients and families for optimal care.
- Educated family members and caregivers on patient care instructions.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Managed patients recovering from medical or surgical procedures.
LPN
SSM Health-Pediatrics
02.2013 - 03.2017
- Provided emotional support to families during difficult times, fostering trust and establishing a positive rapport with the healthcare team.
- Facilitated smooth transitions between shifts through clear communication with colleagues, ensuring continuity of care for all patients.
- Provided training to parents and caregivers on proper medication administration, leading to better adherence and improved treatment outcomes.
- Demonstrated compassion and professionalism when addressing the unique emotional needs of pediatric patients, fostering an environment that promoted healing and recovery.
- Utilized effective communication techniques when explaining medical procedures to children, reducing anxiety levels and increasing cooperation during treatments.
- Increased parent education on child development milestones by conducting informative sessions and providing relevant resources.
- Assisted in the identification of early warning signs in children at risk for health complications through routine monitoring and screening evaluations.
- Contributed to quality improvement initiatives within the department by participating in audits, staff meetings, and policy reviews regarding pediatric care best practices.
- Mentored new nursing staff members on proper protocol adherence, leading to increased competency rates within the team over time.
- Implemented evidence-based practices in medication administration, reducing errors and enhancing patient safety.
- Maintained continuous growth of professional knowledge and competencies through ongoing education opportunities.
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Education
Associate Degree- Nursing - Nursing, Registered Nurse
Excelsior College
New York, NY12-2019
Associate of Science - Licensed Practical Nursing
Southwest Technical College
Fennimore, WI05-2013
Skills
- Budget oversight
- Clinical quality improvement
- Employee performance evaluations
- Resource coordination
- Direct patient care
- Exemplary communication skills
- Nurse education program development
- Staff scheduling
- Clinical leadership
- Collaborative skills
- Clinical education
- Patient education
Certification
- CPR/AED Certification
- Registered Nurse License (RN) - Wisconsin State Board of Nursing
- Licensed Practical Nurse (LPN) - Wisconsin State Board of Nursing
Timeline
Interim Clinical Director, Hospice
Oakwood Preferred Services
11.2024 - Current
Registered Nurse Case Manager, Hospice
Oakwood Preferred Services
05.2023 - Current
Registered Nurse Case Manager, Home Health
SSM Health at Home
01.2022 - 06.2023
Registered Nurse, Wound/Restorative
Lena Living Center
10.2021 - 01.2022
Graduate Registered Nurse, Hospice
Agrace
04.2021 - 10.2021
LPN, Wound Care
Lena Living Center
12.2020 - 04.2021
LPN Family Medicine
UW Health-Belleville Family Medicine
04.2019 - 12.2020
LPN
Monroe Health Services
07.2018 - 04.2019
LPN
Memorial Hospital of Lafayette County Primary Care
03.2017 - 07.2018
LPN
SSM Health-Pediatrics
02.2013 - 03.2017
Associate Degree- Nursing - Nursing, Registered Nurse
Excelsior College
Associate of Science - Licensed Practical Nursing
Southwest Technical College
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