Summary
Overview
Work History
Education
Skills
Timeline
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Kayci Harding

Cleveland,OH

Summary

Motivated worker with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.

Overview

3
3
years of professional experience

Work History

Crew Member

Dunkin' Donuts
Boardman , OH
06.2022 - Current
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Maintained an organized work area to ensure efficient operations.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.

Crew Member

Coney Island
Boardman, Ohio
10.2021 - 06.2022
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Served food quickly for positive guest experiences.
  • Stocked shelves and cases with new or transferred items.

Head Hostess

Kennsington Golf Club
Canfield, Ohio
07.2021 - 10.2021
  • Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
  • Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
  • Ensured that the dining room was always clean, organized, and presentable.
  • Communicated effectively with restaurant managers regarding customer complaints or requests.
  • Provided excellent customer service to ensure guest satisfaction.
  • Assisted with seating arrangements for large groups and special occasions.
  • Resolved conflicts between customers in an efficient and professional manner.
  • Trained new staff on proper hosting procedures and policies.

Education

High School Diploma -

Boardman High School
Youngstown, OH
06-2024

Skills

  • Order Management
  • Customer Service
  • Customer Engagement
  • Safe Food Handling
  • Beverage Preparation
  • Drive-Thru Operations
  • Menu Memorization
  • Food Running
  • Inventory Restocking
  • Clear Communication
  • Cash Handling
  • Store Opening and Closing
  • Cleaning
  • Time Management

Timeline

Crew Member

Dunkin' Donuts
06.2022 - Current

Crew Member

Coney Island
10.2021 - 06.2022

Head Hostess

Kennsington Golf Club
07.2021 - 10.2021

High School Diploma -

Boardman High School

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Kayci Harding