Kayci Worsham
Knoxville,TN
Summary
Experienced, empathetic, and results- driven Regional Director who values teamwork, and understands that excellence, integrity, and fun are the components of a successful business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Director
Groups Recover Together
01.2023 - Current
- Successfully oversees team 17 office managers and 1400 members throughout state
- Supports employees' professional development by structured and effective training, goal setting, coaching, and feedback
- Cultivates positive team environment where Groups' mission and values come to life.
- Leads successful launch of new locations, including hiring, community outreach, and demand generation.
- Establishes strong partnerships with community stakeholders, which enhances Groups' reputation and creates mutually beneficial collaborations
- Owns KPIs including: census retention, P&L/budget, and employee and member satisfaction
- Collaborates with cross-functional teams to drive innovation and implement organizational- wide pilot programs
- Assist with preparation of site audits with state licensing, accreditation, and managed care organizations.
Senior Office Manager
Groups Recover Together
06.2022 - 12.2022
- Oversaw day-to-day operations of 4 offices under minimal supervision
- Collaborated with providers, counselors, and administrative staff to maintain member-focused, engaging and compassionate environment
- Facilitated training on Groups' policies, procedures for newly onboarded office managers.
- Established and updated group schedules based on available staff, expected workloads and member census.
- Prepared offices for internal and external audits and performed routine health and safety drills
Office Manager
Groups Recover Together
12.2020 - 05.2022
- Successfully managed member flow in office and on virtual group meetings, including check-in, collecting payment, management and creation of prescriptions, submission of prior authorizations for medication, and drug screen collection
- Developed and maintained positive relationships with local pharmacies to ensure no unnecessary disruptions to member’s medication
- Managed and maintained reporting trackers to drive member success and overall operational compliance
- Coordinated member medication counts, completed health and safety drills, monitored PDMP for state compliance, and adhered to office compliance standards
- Proactively engaged in community relations activities
Operations Leader
Dental Works
01.2015 - 12.2020
- Successfully managed team of nine general and orthodontic professionals, including two tenured doctors
- Positively presented treatment plans of 1-50k, as well as patient financial options, and handled related appointment scheduling, payment arrangements, and collections
- Met or exceeded budget and production goals by facilitating morning huddles, maximizing patient flow, effectively scheduling employees, and balancing financial data
- Approved payroll, interviewed potential hires, completed performance reviews and action plans, ensured staff adhered to all company and safety-related guidelines
Education
Bachelor of Arts - Psychology
Tusculum University
Greeneville, TN12.2018
Skills
- Servant Leadership
- Relationship Building,
- Staff Training and Development
- Client Relationships
- Healthcare Management
- Regional Oversight
- Innovation and Creativity
- KPI Tracking
- Performance Improvement
- Customer Retention
Certification
- Certified Peer Recovery Specialist
Timeline
Regional Director
Groups Recover Together
01.2023 - Current
Senior Office Manager
Groups Recover Together
06.2022 - 12.2022
Office Manager
Groups Recover Together
12.2020 - 05.2022
Operations Leader
Dental Works
01.2015 - 12.2020
Bachelor of Arts - Psychology
Tusculum University
- Certified Peer Recovery Specialist
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