KAYCIA GAYLE
Summary
Analytical, organized and strategic professional, striving for excellence. A determined spirit in being educated and practicing all aspects in healthcare administration services, with a warming and creative personality that will only uplift any team.
Overview
8
8
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic
03.2025 - Current
- Desk Operations Specialists work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.
- Responsible for coordinating details of a patients visit by communicating, managing and being a direct line of contact for the patients.
LEAD BARISTA
The Ritz Carlton
10.2023 - 03.2025
- Working in a prestigious environment, governed by ladies and gentlemen serving ladies and gentlemen. It is our duty to secure the happiness and overall comfort of our guest.
- Supervise and mentor a team of 8 baristas to ensure consistent product quality and service.
- Train new staff on company protocols, drink preparation, and customer engagement.
DAILY OPERATIONS MANAGER
HMS HOST
01.2022 - 12.2023
- Daily Operation Manager within the Jacksonville International Airport, accountable for ensuring seamless daily operations, aligning team performance with organizational objectives, and driving operational efficiency across departments.
- Monitor workflow and operational processes to ensure adherence to company standards.
- Collaborate with department heads to align operational strategies with business goals.
BOOKKEEPER
Bargayle Transport Inc
01.2018 - 01.2022
- Manage weekly financial transactions, maintain accurate records, and ensure timely reconciliation of accounts to support sound financial operations and compliance.
- Maintain accurate records of all financial transactions
Education
Bachelor of Science - Health Care Administration
University of Central Florida
Orlando, FL05.2025
Skills
- Microsoft Word, Excel and PowerPoint
- Staff supervision
- Scheduling & shift planning
- Quality assurance
- Data entry & recordkeeping
- Identifying process inefficiencies
Timeline
Desk Operations Specialist
Mayo Clinic
03.2025 - Current
LEAD BARISTA
The Ritz Carlton
10.2023 - 03.2025
DAILY OPERATIONS MANAGER
HMS HOST
01.2022 - 12.2023
BOOKKEEPER
Bargayle Transport Inc
01.2018 - 01.2022
Bachelor of Science - Health Care Administration
University of Central Florida
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