Kaycia Samu
Verona,WI
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver
GT Independence-Self Directed Care
Oregon, WI
06.2022 - 08.2024
- Coordinated transportation service for clients when necessary.
- Drove clients to doctors' appointments and social outings.
- Recorded client status progress and challenges in logbooks and reports.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained clean and well-organized environment for client happiness and safety.
- Provided education on being physically responsible.
- Administered and oversaw the distribution of medicine as prescribed by healthcare providers.
Leasing Assistant
T. Wall Enterprise
Middleton, WI
02.2023 - 10.2023
- Provided customer service by responding to inquiries from current and potential tenants in a timely manner.
- Processed applications for prospective tenants and conducted background checks.
- Worked closely with the property manager to ensure that all leasing activities are completed efficiently.
- Contacted and followed up with tenants on renewal notices.
- Resolved tenant complaints promptly and professionally.
- Updated third-party search engines, such as Apartments.com and Rent.com.
- Marketed the property on various social media platforms (Facebook, Instagram, Google).
- Conducted informative and personalized tours of the property, resulting in new leases.
- Communicated with the property manager and maintenance staff regarding maintenance requests.
- Conducted daily walk-throughs of the property to ensure all community amenities were clean and presentable.
- Organized and updated tenant files on a regular basis.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Inspected vacant units prior to move-in to ensure they are ready for occupancy.
- Guided new tenants through the move-in process
- Organized open house events to promote available rental units.
- Planned and coordinated resident events.
Community Builder/Front Desk Receptionist
Karate America Oregon
Oregon, WI
01.2015 - 03.2022
- Greeted customers and guests while providing exceptional customer service.
- Answered customer questions and complaints in a timely manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Provided administrative support, including updating client information, maintaining program files, photocopying, and scanning materials.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Responded to potential customer leads via email and phone.
- Processed payments.
- Inquired about and processed late payments.
- Responsible for the inventory and stocking of equipment, and other office supplies.
- Scheduled appointments and maintained the organization of the company calendar.
- Created thought-provoking and interactive lesson plans for the summer camp program.
- Advertised community events put on through the program.
- Coordinated activities set up and clean up for students.
Education
High School Diploma -
Oregon Area High School
Oregon, WI06-2019
Some College (No Degree) - General Studies
Madison Area Technical College
Madison, WISkills
- Verbal and written communication skills
- Problem-solving abilities
- Multitasking and organization
- Teamwork and collaboration-driven
- Computer literate
- Excellent time management
- Creative thinker
- Adaptability
- Strong customer service skills
Certification
- First AID/ CPR certified
Accomplishments
- Achieved high honor roll at Madison College
References
References available upon request.
Timeline
Leasing Assistant
T. Wall Enterprise
02.2023 - 10.2023
Caregiver
GT Independence-Self Directed Care
06.2022 - 08.2024
Community Builder/Front Desk Receptionist
Karate America Oregon
01.2015 - 03.2022
High School Diploma -
Oregon Area High School
Some College (No Degree) - General Studies
Madison Area Technical College
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