Katelyn Dolezal

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
• Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
• Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.

I quit so soon because I went back thinking the work environment would be better under new owners and it wasn’t. I couldn’t do it. It was terrible.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Cleaned counters, machines, utensils, and seating areas daily.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
• Kept accounts in balance and ran daily reports to verify totals.
• Ran daily, weekly and monthly reports to close day and meet objectives.
• Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
• Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
• Communicated effectively with other departments such as housekeeping, maintenance, and food and beverage services to meet guest needs efficiently.
• Maintained strong relationships with returning guests by providing personalized service and attending to their specific needs during overnight stays.
• Promoted hotel loyalty program benefits effectively, increasing membership rates among overnight stayers.
• Reviewed checklist on daily basis and planned shift accordingly.
• Provided exceptional service to guests seeking information about local attractions, dining options, and transportation services.
• Handled high volume of phone calls professionally, providing excellent customer service to potential and current guests.

• I spent time folding laundry from the checkouts which consisted of washing, drying, and folding throughout my shift.
• I worked the 3-11, 7-3s- and night audit shift. When needed I had no problem covering shifts, coming in earlier, or staying late.
• I maintained professional relationships with guests, improving customer retention through coordinated service.
• I kept records of room availability and guest accounts, manually or using computers.
• I answered phones to respond to guest inquiries and transferred calls to appropriate staff members
• I issued room keys and shared information on our policies and amenities, including our pet policy
• I did my best to provide successful front desk operations for a high-volume hotel.

I have worked on several different production lines during my time at OSI. I also worked in the laundry apartment taking inventory and getting workers their proper PPE and frocks.

• I ran frocks, PPE, and supplies out onto the floor throughout the day to make sure everyone had what they need to run fast and efficiently.
• I also worked on the line where I wore proper PPE and worked in a very fast pace environment. I focused on making sure the products were put in the right boxes without any damage to the products.
• While working on the line, I would pay attention to the quality of products and put them into the appropriate areas.
• I always made sure to follow established procedures for the safety of the working area and the products.
• I performed personal and team protections by following safety protocols and procedures when operating equipment and using sharp tools
• Before each shift, I would set up workstations, prep tables, and put the proper PPE on starting the day.

• I answered the phones and set up job tickets for jobs-new and existing. Answered questions. & set up appointments for the customer to get in touch with my boss.
• I answered emails and helped customers find which checks, business cards, or flyers worked best for them.
• I contacted local paper companies to put in orders. I have also packaged multiple boxes of coupons accordingly which were by quantity, zip code, destination, and printed packing slips with UPS Worldship.
• I worked in UPS Worldship where I learned how to make the labels.
• I worked in QuickBooks every day setting up the job tickets and each one with accurate information, making changes when needed.
• I learned how to run a Wordpress to print logos on envelopes
• I helped coordinate pick-up deliveries when needed.
• I did basic bookkeeping and document filing.
• I responded to inquiries and requests made by phone or via email or transferred the call to the right person.
• I sorted invoices for the accounting department by date stamping and filing by vendor code.
• I had a multi-line phone system and managed calls by routing to proper extensions or taking messages
• I maintained client accounts by obtaining, recording, and updating personal and financial information. Making sure they were all accurate.
• I also would handle correspondence, reports, and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
• Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
• Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.

• I would get to the store at 5AM and open the store after doing so i always made sure everything was clean, stocked, and all products were front-faced
• I greeted customers upon arrival and helped guests in finding merchandise.
• When the truck would come in, I would stock the shelves in a neat and timely manner while also assisting guests in between.
• I handled guest complaints and concerns, making sure they knew I was understanding and kept all responses to customers polite and professional
• I made sure to always keep up with up-to-date knowledge of sales and store promotions. Also up to date on expiration dates on items.
• I kept track of the company inventories, moved excess stock, and arranged products to improve sales
• I made sure to deliver a high level of customer service to customers using active listening and engagement skills.
• I always made sure to check IDs for alcohol or tobacco purchases.

• I also observed food safety and sanitation protocols to reduce germ spread
• I helped prepare quality products while maintaining proper food safety practices and presentation within service goal times.
• I packaged and stored food products appropriately for proper handling and preservation.
• Before each shift, I would help set up workstations with meat trays and tools to increase efficiency. Including making sure everyone had the PPE that they needed.
• I maintained and sanitized the work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.

• I read food order slips and received verbal instructions as to food required by the customers and prepared cooked food according to instructions.
• I packaged the exact number of items ordered by each customer, working on several different orders simultaneously
• I was always knowledgeable about the contents and preparation of the whole menu. I also would upsell by asking things like, “would you like to add a drink or a dessert to your order?”
• I always made sure to double-check contents on food trays to make sure the customer got their complete order.
• I promptly reported complaints to the supervisor for quick, efficient resolution.
• I spent my free time completing side tasks by restocking condiments, sweeping, wiping tables, cleaning the restrooms, and cleaning refrigerators.
• I processed transactions and made change for cash payments or accepted credit cards, debit cards, and gift cards.
• I worked really well with my coworkers therefore we were a team so we always made sure customers were provided with fast and friendly service.
• I followed company safety standards for food quality and sanitation procedures
• I started each shift with making sure tea was made and that the fountain drink machines were turned on, full, and functional.

• I established learning about the prices of most merchandise, provided customers with services and returns.
• I answered customers' questions and provided information on items within the store and our policies
• I kept a clean and orderly checkout area and completed other general cleaning duties, such as mopping floors and emptying trash cans
• I helped customers find specific products, answered questions, and offered insight on some of our products
• I worked seasonally during the holidays, so I learned very quickly how to operate a checkout line in a fast-paced, high-volume manner.
• I talked with customers regarding needs and addressed concerns. I always made sure to spark up a smiley conversation.
• I promoted brand and marketing campaigns to create interest with customers by asking them to sign up for the Target app or to sign up for an in-store credit card
• I met and exceeded productivity targets by handling every interaction with top-notch customer service
• I inventoried stock throughout each checkout line and placed new items. If it snacks or juicer, when I stocked I put the older ones to the front to maintain supplies for expected demand
• I spent downtime rotating and restocking merchandise to ensure customer satisfaction.