Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kaycie Baumgarten

Cloquet,Minnesota

Summary

Compassionate Patient Support Representative with experience in assisting patients with medical procedures, explaining treatment plans, and coordinating appointments. Strengths include exceptional communication skills, deep empathy for patient concerns, and the ability to remain calm under pressure. Previous roles have demonstrated a significant impact on improving patient satisfaction levels and streamlining administrative processes within healthcare facilities.

Overview

13
13
years of professional experience

Work History

Patient Support Representative

Aspirus St. Lukes
Duluth, MN
11.2021 - Current
  • Assisted with patient check-in and registration processes, including verifying insurance coverage and collecting payments.
  • Maintained accurate records of patient visits and updated patient information in the electronic health record system.
  • Provided assistance with discharge planning activities including arranging follow-up appointments or referrals.
  • Assisted with special projects related to improving quality of care for patients.
  • Collaborated with other departments to ensure timely resolution of inquiries from patients.

Vision Center Manager

Wal-Mart Vision Center
Hermantown, Minnesota
10.2017 - 11.2021
  • Supervised and trained a team of opticians in providing quality eye care services to patients.
  • Implemented new policies and procedures to improve operational efficiency in the vision center.
  • Monitored budgeting activities within the vision center to maintain fiscal responsibility.
  • Managed daily operations of the vision center, including staff scheduling, customer service, and inventory control.
  • Resolved customer complaints in a timely manner while maintaining high levels of customer satisfaction.

Claims Supervisor

Wal-Mart Supercenter
Hermantown, MN
06.2012 - 10.2017
  • Performed quality assurance reviews on claims submitted by staff to ensure compliance with company standards.
  • Maintained records of all correspondence sent out by the department relating to individual claims processed.
  • Collaborated with other departments such as Underwriting, Customer Service, Risk Management. to identify areas of improvement in the claims process.
  • Developed departmental policies and procedures for processing claims according to applicable laws and regulations.
  • Conducted internal audits of closed files to verify accuracy of information before finalizing payment amounts due on each claim.

Education

Bachelor of Science - Apparel Design

University of Wisconsin Stout
Menomonie, WI

Skills

  • Epic/Meditech electronic health record systems
  • HIPAA compliance
  • Medical billing
  • Insurance verification
  • Medical terminology
  • Microsoft office
  • Appointment scheduling
  • Call center experience

References

References available upon request.

Timeline

Patient Support Representative

Aspirus St. Lukes
11.2021 - Current

Vision Center Manager

Wal-Mart Vision Center
10.2017 - 11.2021

Claims Supervisor

Wal-Mart Supercenter
06.2012 - 10.2017

Bachelor of Science - Apparel Design

University of Wisconsin Stout

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Kaycie Baumgarten