Kaycie Coffman
Greenwood,Missouri
Summary
Branch Manager with 6+ years of experience. Drive consistent bank success by actively developing teams, engaging customers, and maintaining strict legal and corporate compliance. Committed to continually developing and honing professional skills.
Overview
9
9
years of professional experience
Work History
Banking Center Manager
Southern Bank
09.2024 - Current
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Banking Center Manager
First Federal Bank of Kansas City
06.2023 - 09.2024
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Implemented policies to improve efficiency and team performance.
- Built and lead high-performance team focused on achieving sales and service goals.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership as part of succession planning.
Relationship Banker
Bank of the West
08.2022 - 07.2023
- Cultivated and maintained strong relationships with clients to understand their financial goals and provide personalized banking solutions
- Achieved sales targets by promoting and cross-selling a variety of banking products and services to meet clients' needs
- Resolved customer inquiries and concerns in a timely and professional manner to ensure high levels of customer satisfaction
- Collaborated with team members to optimize branch performance and contribute to overall business growth
Assistant Banking Center Manager
First Federal Bank of Kansas City
11.2020 - 08.2022
- Assist the Banking Center Manager in overseeing daily operations and managing a team of tellers and customer service representatives
- Support in developing and implementing strategies to drive sales and achieve branch goals
- Conduct regular audits to ensure compliance with banking regulations and internal policies
- Assist in training and coaching staff members to promote professional growth and improve overall performance
Legal Assistant
Schwartzkopf Law Office
02.2019 - 11.2020
- Drafted and prepared legal documents such as briefs, pleadings, contracts, and correspondence under the supervision of attorneys
- Conducted legal research using online databases and resources to support case preparation and trial proceedings
- Organized and maintained physical and electronic files, including case documents, evidence, and client information
- Assisted with case preparation by compiling evidence, reviewing documents, and preparing exhibits for court presentations
Center Manager
Check Into Cash
06.2017 - 02.2019
- Developed and implemented operational procedures to ensure smooth and efficient day-to-day operations of the center
- Conducted regular staff training sessions to ensure all team members were up-to-date on product knowledge and sales techniques
- Build, manage, and develop a team comprised of 5 individuals, provide coaching and mentorship, conduct performance evaluations, and establish inclusive work cultures
- Assisted in developing and executing community outreach programs to increase local brand awareness and drive
- Maintained compliance with all state regulations and policies to ensure a safe and secure environment for both staff and customers
- Oversaw budgeting and financial reporting for the center, identifying cost-saving opportunities and improving overall profitability
- Maintained high levels of customer satisfaction through excellent service delivery and timely resolution of customer issues
Teller Supervisor
Central Bank of Sedalia
09.2015 - 06.2017
- Managed and led a team of tellers in providing exceptional customer service and efficient transaction processing
- Oversaw daily operations, including cash handling, balancing, and vault management
- Collaborated with branch management to meet sales goals and enhance the overall customer experience
Skills
- Developing Client Relationships
- Operational and Audit Standards
- Excellent Communication
- Coaching & Training
- Customer Service Leadership
Timeline
Banking Center Manager
Southern Bank
09.2024 - Current
Banking Center Manager
First Federal Bank of Kansas City
06.2023 - 09.2024
Relationship Banker
Bank of the West
08.2022 - 07.2023
Assistant Banking Center Manager
First Federal Bank of Kansas City
11.2020 - 08.2022
Legal Assistant
Schwartzkopf Law Office
02.2019 - 11.2020
Center Manager
Check Into Cash
06.2017 - 02.2019
Teller Supervisor
Central Bank of Sedalia
09.2015 - 06.2017
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