Kaycie Holmes
Detroit,MI
Summary
Compassionate and dedicated professional with a diverse background in customer service, leadership, and operational support across multiple industries. Skilled in building positive relationships, effective communication, and addressing the needs of individuals in both fast-paced and sensitive environments. Experienced in working with vulnerable populations, including hospice patients and clients facing financial challenges, and eager to expand into healthcare. Known for providing support, mentorship, and guidance, I bring a patient, empathetic approach, along with strong problem-solving and organizational skills. Passionate about creating safe, supportive environments that empower individuals to overcome challenges and thrive.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Metro Medical Equipment Inc.
07.2024 - Current
- In my role at Metro Medical Equipment, I provide customer support for hospice patients by answering calls related to medical equipment inquiries, scheduling appointments, and managing deliveries, pickups, and servicing
- I create new orders, coordinate with field technicians to ensure timely service, and input patient information into our system, ensuring that all required details are accurately recorded
- I also follow up with patients and healthcare providers to confirm that necessary documentation is complete, ensuring smooth order processing and timely equipment delivery
- Throughout my role, I prioritize providing exceptional customer service to ensure a positive experience for both patients and their families, while adhering to company protocols and industry standards
Account Specialist
JPMorgan Chase
09.2021 - 02.2024
- During my time at JPMorgan Chase, I began as an Associate Banker/AB-ME, where my main focus was delivering excellent customer service
- I welcomed clients warmly, attended to their banking needs, and upheld a positive company image
- In addition to customer care, I helped clients set up personal checking and savings accounts to strengthen their connection with the bank
- Apart from client interactions, I handled tasks such as vault balancing, ATM maintenance, cash reconciliation, and various other banking responsibilities
- Later on, I transitioned to a remote role as an Account Specialist, where I supported clients with transactions, claims, online banking, transfers, fees, disputes, and a variety of financial services
Server
Sugar Factory
08.2022 - 04.2023
- Throughout my time at the Sugar Factory, my primary responsibility was to provide outstanding customer service
- I ensured that each customer had a satisfying experience by maintaining cleanliness, helping with food and drink orders, engaging in birthday festivities, and having a comprehensive knowledge of the menu
Team Trainer
Superior Cleaning
01.2022 - 01.2023
- As a Team Trainer for Janitorial Services at FedEx, I was responsible for ensuring the cleanliness and upkeep of the facility throughout my tenure.
- I played a key role in providing hands-on training to new warehouse employees, equipping them with the necessary skills and knowledge to efficiently perform janitorial tasks.
- This included demonstrating proper cleaning techniques, safety protocols, and the effective use of cleaning equipment.
- My team and I were responsible for maintaining the interior of the FedEx facility, including the warehouse, office spaces, restrooms, and common areas. Our primary focus was to ensure a clean, safe, and organized environment
- Additionally, I was committed to fostering a culture of teamwork and continuous improvement, regularly providing feedback to new hires to help them develop in their roles and contribute to a safe, productive workspace for everyone.
Server/Waiter/Host
Views Bar & Grill
08.2021 - 09.2022
- In my role at Views, I am responsible for a wide range of duties that ensure a seamless and exceptional experience for our guests. As a server, I take pride in providing attentive and personalized service, promptly addressing customer needs and ensuring their satisfaction throughout their visit. I am skilled at managing multiple tables simultaneously, taking orders accurately, and delivering food and beverages in a timely manner.
- In addition to serving, I also take on the role of a host, greeting guests with a warm and welcoming attitude, managing seating arrangements, and ensuring that every guest feels valued from the moment they enter the establishment.
- As an expediter, I oversee the timely delivery of food orders, ensuring that dishes are properly presented and that all special requests are communicated effectively to the kitchen.
- Furthermore, I provide bottle service, ensuring that our VIP guests have a memorable and luxurious experience. This includes presenting bottles of premium liquor, offering mixers, and providing recommendations to enhance their dining experience.
Inbound Sales Representative
PNC Financial Services Group
09.2018 - 01.2021
- While working for PNC I have grown so much and really enjoy the family I have made there
- In my position I assist customers with their banking needs and leave them with an wonderful impression of our company
- Currently I work virtually from home
- I have been trained in online banking, customer service, and sales
- Inside my inbound sales position I obtained my NMLS
- I currently look to expand our relationship by offering credit cards, personal loans, home loans, investments, checking and savings products
- I always strive to be the best part of PNC to any customer or anyone within our company and outside
Sales Associate
Champs Sports
05.2018 - 08.2018
- Maintained a tidy and visually appealing store layout to enhance sales and create a positive shopping experience for customers.
- Organized apparel and footwear displays, ensuring that sale items were prominently featured and easy for customers to browse.
- Tagged, folded, and arranged clothing according to store standards, maintaining neat and attractive displays.
- Restocked shelves and displays regularly to ensure that popular items were readily available and inventory levels were consistently replenished.
- Handled customer transactions at the register, ensuring accuracy, efficiency, and a smooth checkout process.
- Provided excellent customer service by assisting with product inquiries, offering recommendations, and ensuring a seamless shopping experience.
- Contributed to store success by maintaining a clean, well-stocked, and organized store layout, directly supporting the overall sales performance.
Education
BSN - Nursing
Arizona College of Nursing
12-2027
High School Diploma -
Oak Park High School
06.2017
Skills
Data Entry
Customer Service
Sales
Computer Literacy
Research expertise
- Conflict resolution
- Active listening
- Critical thinking
Problem Solving
Oral and written communication
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Contact
Detroit MI
Education
Oak Park, MI,Southfield, MI
Timeline
Customer Service Representative
Metro Medical Equipment Inc.
07.2024 - Current
Server
Sugar Factory
08.2022 - 04.2023
Team Trainer
Superior Cleaning
01.2022 - 01.2023
Account Specialist
JPMorgan Chase
09.2021 - 02.2024
Server/Waiter/Host
Views Bar & Grill
08.2021 - 09.2022
Inbound Sales Representative
PNC Financial Services Group
09.2018 - 01.2021
Sales Associate
Champs Sports
05.2018 - 08.2018
BSN - Nursing
Arizona College of Nursing
High School Diploma -
Oak Park High School
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