Kaydann Jones
Bradenton,FL
Summary
Dynamic and results-oriented professional with extensive experience in customer service at Big Top Brewing. Proven ability to enhance guest satisfaction through effective multitasking and team collaboration. Skilled in managing high-pressure situations while maintaining a welcoming environment, demonstrating strong time management and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Host
Big Top Brewing
07.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Desk Receptionist
Tanaholics
03.2019 - Current
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs simultaneously while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring seamless office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
- Developed a thorough understanding of company policies to provide informed assistance to clients as necessary.
- Enhanced customer satisfaction by efficiently managing the front desk operations and providing exceptional service.
Server/bartender
Heritage Harbour Golf Club
10.2024 - 04.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
GED -
Homeschool
Bradenton, FL05-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Server/bartender
Heritage Harbour Golf Club
10.2024 - 04.2025
Host
Big Top Brewing
07.2024 - Current
Desk Receptionist
Tanaholics
03.2019 - Current
GED -
Homeschool
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