Summary
Overview
Work History
Education
Skills
Timeline
Generic

KayDe Alleman

Blanding,UT

Summary

Proactive Account and Store Manager with expertise in client relations and team leadership. Successfully increased client satisfaction and retention, managed diverse accounts, resolved escalated issues, and drove revenue growth through upselling. Strong skills in customer service, inventory management, and mentoring staff, contributing to business success and customer loyalty.

Overview

13
13
years of professional experience

Work History

Account Manager

Swire Coca-Cola
10.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
  • Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Assistant Store Manager

Canyonlands Conoco
06.2020 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.

Teacher

Mission Discovery School For Families
02.2015 - 07.2020
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Created and developed lesson plans to meet students' academic needs.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Fostered student curiosity and interest through creative hands-on activities.

Store Manager

Family Dollar
01.2014 - 09.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Store Manager

Maverik Adventure's First Stop
04.2011 - 03.2013
  • Maintained visual merchandising standards to create an engaging shopping experience for customers.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Trained and managed associates in customer service and sales techniques.
  • Managed scheduling for store shifts to accomplish proper staffing.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Optimized store displays and appearance via strategic merchandising.
  • Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.

Education

Associate of Applied Science - Accounting And Finance

Utah State University
Logan, UT
05.2021

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer rapport
  • Vendor Relations
  • Goal-Oriented

Timeline

Account Manager

Swire Coca-Cola
10.2023 - Current

Assistant Store Manager

Canyonlands Conoco
06.2020 - 11.2023

Teacher

Mission Discovery School For Families
02.2015 - 07.2020

Store Manager

Family Dollar
01.2014 - 09.2015

Store Manager

Maverik Adventure's First Stop
04.2011 - 03.2013

Associate of Applied Science - Accounting And Finance

Utah State University

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KayDe Alleman