Kaydence Williams
Saint Joseph,MI
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Slackers Family Fun Center
06.2022 - Current
- Acquired management position (promotion) in August of 2024
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Restaurant Hostess
The Brick House
06.2024 - 08.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
Wedding/Event Caterer
CK Catering
06.2021 - 08.2021
- Adapted quickly to last-minute changes in guest counts or dietary restrictions, ensuring smooth execution of events despite challenges.
- Maintained strict hygiene standards throughout the entire event catering process.
- Collaborated with event planners to ensure seamless coordination of catering services for memorable wedding experiences.
- Ensured safety compliance in accordance with industry regulations and guidelines at all times during event preparations.
- Enhanced client satisfaction by providing exceptional catering services for various events.
- Streamlined food preparation processes to ensure timely delivery and setup at events.
Education
Lake Michigan College
Benton Harbor, MI05-2026
High School Diploma -
Saint Joseph High School
Saint Joseph, MI05-2024
Skills
- Customer service
- Strong multitasking
- Food preparation
- Money handling
- Greeting guests
- Team leadership
- Active learning
- Sanitation standards
- Decision-making
- Cleanliness and hygiene
- Food presentation
- Problem-solving
- Cash handling
- Table setting
- Time management
- Scheduling
- Staff supervision
Timeline
Restaurant Hostess
The Brick House
06.2024 - 08.2024
Assistant Manager
Slackers Family Fun Center
06.2022 - Current
Wedding/Event Caterer
CK Catering
06.2021 - 08.2021
Lake Michigan College
High School Diploma -
Saint Joseph High School
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