Kaydee Miller
Spokane,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Customer-focused professional with successful 8-year career running a successful company office.
Overview
9
9
years of professional experience
Work History
Insurance Agent/Front Office Manager
American Family Insurance
11.2023 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Office Manager
Ebco Construction
01.2016 - 11.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Delivered tools and materials to job sites as needed.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
General Education Diploma -
Spokane Community College
Skills
- Insurance Sales
- Policy and procedure modification
- Documentation and control
- Office administration
- Bookkeeping
- Staff Management
- Payroll and budgeting
- Contract negotiations
- Project Management
- Excellent multi-tasking ability
- Clear oral/written communication
- Office management
- Relationship building
- Performance improvement
- Friendly nature
- Organizational skills
- Strategic planning
Timeline
Insurance Agent/Front Office Manager
American Family Insurance
11.2023 - Current
Office Manager
Ebco Construction
01.2016 - 11.2023
General Education Diploma -
Spokane Community College
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