Kayden Bottiglierie
Mesa,AZ
Summary
Established a sound reputation for exhibiting strong customer relations to customers and co-workers. Proven ability to exceed performance expectations and goals in a high-pressure environment. Decisive team player with excellent written and verbal communication and interpersonal skills as well as the ability to develop relationships at all corporate levels. Quick to master new skills and grasp new ideas with minimal supervision.
Overview
12
12
years of professional experience
Work History
Business Growth Coach,CSR, Dispatch Coordinator,
JB Water & Air
Mesa, USA
07.2024 - Current
- Dispatch to maximize the opportunity.
- Display the highest level of customer service for all homeowners & Property Management companies via email, text, and phone calls
- Follow up on estimates consistently to maximize the company's growth plan and serve the clients.
- Assess the company's projected expectations based on incoming and outgoing revenue.
- Train all administrative staff on the process.
- Review the current process and improve where necessary.
- Create new processes to continue to help elevate the company's growth plan.
- Constant, daily communication with the owner to inform him where we are heading and what we can do to keep growing.
- Mentored team members in order to build confidence and foster a supportive environment.
- Analyzed performance data to identify areas of improvement for individuals or teams.
Billing, Dispatch & Customer Service Manager
Hicken Air
Gilbert, USA
12.2023 - 07.2024
- Managed a team of dispatchers, customer service representatives and AP/AR, fostering a collaborative work environment to ensure smooth operations
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations
- Trained and mentored staff on procedures, compliance requirements, and collections techniques
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Office Administrator, Service Manager, Office Manager, and Fleet Manager
Climate Pro Air Conditioning and Heating
07.2013 - 12.2023
- Oversee day-to-day office operations including office maintenance
- Process internal and external office expenses
- Regularly investigate and correct office expense reports & P+L
- Updated company pricing collateral as needed
- Oversee processing of client payments as well as collect past due balances
- Answer inbound calls and address clients' questions
- Streamlined communication with clients by establishing clear expectations for payment terms and resolving disputes promptly
- Reduced overdue payments by consistently following up on unpaid claims within standard billing cycle timeframe
- Oversee inventory of parts and vehicles by regularly negotiating and purchasing needed collateral while keeping company budget in mind
- Responsible for creating and exceeding company metrics by individually coaching a staff of 14 Technicians
- Oversee company accounting by regularly reviewing internal and external business transactions for accuracy
- Achieve measurable business growth through developing and maintaining a culture of inclusivity and recognition
- Maintained accurate records of all vehicles' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes
- Maintained employee payroll records and processed payroll data accurately.
- Managed staff scheduling, payroll, and performance evaluations.
- Processed payroll transactions including timesheets, garnishments, benefit deductions and other payroll changes using ADP software system.
Education
HS Diploma -
Westwood High School
Mesa, Arizona05.2013
Leadership and Business Development -
Nexstar Network Training
Skills
- Supply Chain Management
- Detail Oriented
- Employee Development
- Effective Communicator
- Decisive Problem Solver
- Price Bid/Negotiation
- Analytical
- Growth Driven
- Individual & Growth Leadership
- Feedback delivery
- Energetic personality
- Task delegation
- Motivational techniques
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Excellent time management skills
References
- Natalee Homa, (480) 370-0792
- Nick Thomes, (480) 298-8733
- Sheri Tropio, (480) 721-8922
- Brad Waters, (480) 828-5735
Timeline
Business Growth Coach,CSR, Dispatch Coordinator,
JB Water & Air
07.2024 - Current
Billing, Dispatch & Customer Service Manager
Hicken Air
12.2023 - 07.2024
Office Administrator, Service Manager, Office Manager, and Fleet Manager
Climate Pro Air Conditioning and Heating
07.2013 - 12.2023
HS Diploma -
Westwood High School
Leadership and Business Development -
Nexstar Network Training
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