Kayden Choi
Tempe,AZ
Summary
Dynamic customer service professional with experience at K9 Resorts Daycare & Luxury Hotel, excelling in active listening and data entry. Proven track record of enhancing customer satisfaction and streamlining operations. Skilled in POS systems and adept at resolving inquiries, contributing to improved service efficiency and a welcoming environment.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills
Overview
3
3
years of professional experience
Work History
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
08.2025 - Current
- Assisted customers with inquiries about services and reservations, ensuring a positive experience.
- Resolved issues with booking systems, improving efficiency in customer service operations.
- Maintained accurate records of customer interactions in the CRM system for future reference.
- Handled customer feedback effectively, using insights to suggest improvements in service.
- Answered incoming customer calls promptly and professionally, providing friendly and efficient support
- Communicating with everyone working in different departments to ensure no mistakes and updates on every customer and animal
- Count and measure food and medications for dogs
- Work with heavy material and huge/strong dogs running them from the front to the back
Customer Service Cashier
Yolove Frozen Yogurt
12.2022 - 08.2025
- Assisted customers in selecting frozen yogurt flavors and toppings, enhancing their overall experience.
- Managed inventory by restocking supplies and tracking product expiration dates for freshness.
- Resolved customer inquiries regarding menu items and promotions, contributing to improved sales.
- Maintained clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Education
High School Diploma - Business Marketing And Communications
Arizona State University
Tempe, AZ05-2029
High School Diploma -
Hamilton High School
Chandler, AZ05-2025
Skills
- Customer service
- Active listening
- Data entry
- Call center experience
- Scheduling
- Appointment scheduling
- Sales expertise
- POS systems expert
Languages
Korean
Professional Working
Timeline
Customer Service Representative
K9 Resorts Daycare & Luxury Hotel
08.2025 - Current
Customer Service Cashier
Yolove Frozen Yogurt
12.2022 - 08.2025
High School Diploma - Business Marketing And Communications
Arizona State University
High School Diploma -
Hamilton High School