Kayden Dressler

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

My responsibilities are to delivery building materials to job sites such as new housing subdivisions and new construction areas.

• Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions
• Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs
• Planned and adjusted optimal routes based on traffic and weather conditions
• Cleaned and maintained vehicle and assessed vehicle for damage after each shift
• Delivered goods and products to customer on time and in excellent condition.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
• Investigated and resolved customer inquiries and complaints quickly.
• Trained new personnel regarding company operations, policies and services.
• Answered average of 20 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Applied highly effective selling skills while properly engaging and presenting solutions to customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Optimized customer support by establishing collaborative service environment.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.