Kayden Flanary
Mescalero,NM
Summary
Dedicated learning professional with proven expertise in customer service and hospitality. Skilled in effective communication, task prioritization, and team collaboration to enhance guest experiences and streamline operations. Developed customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction. Offering friendly demeanor and eager to learn and excel in hospitality environment
Overview
2
2
years of professional experience
Work History
Golf Cart Attendant
IMGRC
287 Carrizo Canyon Rd.
04.2024 - 11.2024
- Operated golf carts efficiently to ensure prompt service for guests.
- Maintained cleanliness and organization of golf cart fleet and storage areas.
- Assisted guests with loading and unloading golf equipment, enhancing overall experience.
- Communicated effectively with team members to coordinate guest transportation needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
Front Desk Agent
IMGRC
287 Carrizo Canyon Rd.
01.2025 - 04.2025
- Greeted and assisted guests, ensuring a welcoming and efficient check-in process.
- Managed reservations, including modifications and cancellations, using property management systems.
- Responded promptly to guest inquiries, providing information on services and local attractions.
- Coordinated with housekeeping and maintenance teams to ensure prompt resolution of guest issues.
- Processed payments and maintained accurate financial records for daily transactions.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Wendell's Host/Busser
IMGRC
287 Carrizo Canyon Rd.
04.2025 - 05.2026
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Assisted in training new hosts on operational procedures and customer service standards.
- Coordinated with kitchen and wait staff to facilitate timely service delivery.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma -
Ruidoso High
Ruidoso, NM12-2024
No Degree - Criminal Justice
ENMU-Ruidoso
Ruidoso, NM05-2028
Skills
- Customer service and Hospitality
- Team collaboration
- Multitasking proficiency
- Effective time management
- Professional appearance
- Telephone reception
- Guest relations
- Staff coordination
- Reservations
- Verbal and written communication
- Task prioritization
- Front of house organization
Timeline
Wendell's Host/Busser
IMGRC
04.2025 - 05.2026
Front Desk Agent
IMGRC
01.2025 - 04.2025
Golf Cart Attendant
IMGRC
04.2024 - 11.2024
No Degree - Criminal Justice
ENMU-Ruidoso
High School Diploma -
Ruidoso High