Summary
Overview
Work History
Education
Skills
References
Timeline
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Kayden Gomez

Fort Worth,TX

Summary

Dedicated professional with a strong work ethic and adaptability, committed to embracing new challenges. Demonstrates exceptional interpersonal skills and the ability to learn quickly and work independently. Proven track record in mastering new skills efficiently to drive team success.

Overview

8
8
years of professional experience

Work History

IT Specialist

Next Level Merchant
Cresson, TX
10.2021 - Current
  • Specialized in hardware programming for credit card terminals as well as Point of Sale systems.
  • Delivered comprehensive technical support across multiple communication channels.
  • Maintained strong professional relationships with backend programmers.
  • Facilitated software demo calls with clients.
  • Managed office inquiries with potential software providers.
  • Implemented security protocols to ensure data confidentiality.
  • Evaluated existing IT systems for potential improvement opportunities.
  • Tested equipment for compatibility with existing systems prior to implementation.
  • Collaborated with employees to evaluate new software performance and reach technical requirements.
  • Represented company at conventions to generate leads and explore software partnerships.
  • Conducted research on emerging technologies, industry trends, and competitive products.
  • Analyzed customer requirements to determine appropriate solutions or services.
  • Participated in trade shows and sales events to promote products.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.

Sales Associate

Smoke and Vape DZ
Fort Worth, TX
08.2023 - 03.2024
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Developed promotional strategies to increase sales volume.
  • Tracked sales performance metrics to identify trends in the market place.
  • Provided detailed product knowledge to visitors.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Assisted customers in identifying suitable products for their needs.
  • Engaged with customers, identified leads, and negotiated sales agreements.
  • Built relationships with customers to encourage repeat business.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Worked with fellow sales team members to achieve group targets.

Associate

Costco Wholesale
Fort Worth, TX
05.2019 - 10.2021
  • Dedicated significant time to roles in Food Court and Meat Department.
  • Contributed to operations in multiple areas including Front End, Bakery, and Deli.
  • Advanced into established Tire Shop Technician position.
  • Handled front desk operations and sales responsibilities.
  • Coordinated appointment times.
  • Utilized equipment including 4-Point Lift, Air Impact, and Tire Mount and Balancer.
  • Recommended, selected and located merchandise based on customer desires.
  • Trained new associates on store operations, policies, and procedures.
  • Maintained an up-to-date knowledge of store promotions, specials, and events.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Built relationships with customers by providing friendly customer service.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Adhered to designated procedures for hazardous waste.

Shift Lead

Cici's Pizza
Fort Worth, TX
01.2017 - 05.2019
  • Supervised staff during absence of management.
  • Ensured fair allocation of assignments within the team.
  • Adapted quickly to fill various positions in times of need.
  • Assisted in the training of new employees.
  • Monitored employee performance and provided feedback on areas for improvement.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Provided guidance and support to other team members as needed.
  • Responded to customer inquiries and complaints in a professional manner.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Completed opening and closing duties to facilitate business operations.

Education

High School Diploma -

Timber Creek HS
05-2019

Some College (No Degree) - AA. Associate of Arts

Tarrant County College
North East

Skills

  • Self-motivated
  • Analytical Problem-Solving
  • Flexible
  • Effective Team Contributor
  • Diligent Work Approach
  • Adaptable
  • Coachable
  • Proficient in Technology
  • Ambitious Career Focus
  • Efficient Learning Ability
  • Client needs assessment
  • Solutions-focused sales
  • Proficient in Outlook
  • Quality assurance testing
  • Client relationship building
  • Project management

References

  • Jacqueline Castaneda, 719-568-3945, Next Level Merchant - Director of Operations
  • Joshua Cain, 940-300-5045, Costco - Supervisor of Costco Tire Center
  • Josh Tucker, 817-688-9982, Costco - Senior Manager
  • Diego Pacheco, 817-994-3535, Smoke and Vape DZ - Regional GM
  • Lynn Davlin, 817-683-2727, Cici's Pizza - GM

Timeline

Sales Associate

Smoke and Vape DZ
08.2023 - 03.2024

IT Specialist

Next Level Merchant
10.2021 - Current

Associate

Costco Wholesale
05.2019 - 10.2021

Shift Lead

Cici's Pizza
01.2017 - 05.2019

High School Diploma -

Timber Creek HS

Some College (No Degree) - AA. Associate of Arts

Tarrant County College

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Kayden Gomez