Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayden Hendricks

Cleveland,OH

Summary

Dynamic leader with a proven track record at Starbucks, adept in staff management and customer satisfaction. Excelled in employee training and strategic planning, significantly enhancing team efficiency and reducing turnover. Skilled in cash handling and fostering a positive work environment, demonstrating a commitment to continuous improvement and goal achievement.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.

Hostess

Rivals Brew Pub
05.2022 - 09.2022
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Manager

Nothing Bundt Cakes
09.2021 - 05.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Pizza Maker

Dominos's Pizza
05.2021 - 10.2021
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Prepared raw materials for cooking by cutting vegetables and preparing dough.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.

Education

Berea-Midpark High School
Berea
05.2023

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Customer-oriented
  • Training and mentoring
  • Staff motivation
  • Strategic planning
  • Continuous improvement
  • Team leadership
  • Problem-solving
  • Positive attitude
  • Strong verbal and written communication
  • Creative problem solving
  • Goal setting and tracking
  • Assigning work
  • Sales and upselling

Timeline

Shift Supervisor

Starbucks
09.2022 - Current

Hostess

Rivals Brew Pub
05.2022 - 09.2022

Manager

Nothing Bundt Cakes
09.2021 - 05.2022

Pizza Maker

Dominos's Pizza
05.2021 - 10.2021

Berea-Midpark High School

Similar Profiles

CREATE PROFILE
Kayden Hendricks