Kayden Kostiuk
Oklahoma City
Summary
Proven leader at The Big Easy, adept in decision-making and exceptional customer service, enhanced team performance through effective training and mentoring. Excelled in handling customer complaints, ensuring satisfaction. Skilled in sales, I boosted guest experiences by leveraging strong multitasking abilities and a focus on customer service.
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
4
4
years of professional experience
Work History
Shift Manager
The Big Easy
06.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
Server
The Big Easy
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Economics
University of Central Oklahoma
Edmond, OK05-2027
High School Diploma -
Mustang High School
Mustang, OK05-2023
Skills
- Decision-making
- Exceptional customer service
- Customer service focus
- Memory retention
- Energetic and enthusiastic
- Handling customer complaints
- Training and mentoring
- Team development
- Sales expertise
Timeline
Shift Manager
The Big Easy
06.2023 - Current
Server
The Big Easy
06.2021 - Current
Bachelor of Science - Economics
University of Central Oklahoma
High School Diploma -
Mustang High School
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