Summary
Overview
Work History
Education
Skills
Timeline
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Kayden Lovallo

Bar Harbor,ME

Summary

Knowledgeable and dedicated customer service professional with extensive experience in health and restaurant industries. Solid team player with positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Confident Student passionate about learning new skills. Ambitious and driven individual ready and willing to work hard and learn from professionals.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Fiore Artisan Olive Oils & Vinegars
Bar Harbor, ME
09.2023 - Current
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Stocked shelves with merchandise when needed.

Hostess

McKay's Public House
09.2022 - Current
    • Assigned patrons to tables suitable for needs and restaurant section rotation.
    • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
    • Relayed guest comments or suggestions to manager on duty for further action.
    • Accommodated special seating requests for guests to enhance satisfaction.
    • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Mailroom Clerk

College Of The Atlantic
09.2022 - Current
    • Sort and place mail into mailboxes
    • Sort staff and student packages, present packages to receiver upon request
    • Stamp, seal and sort outgoing mail
    • Answer front desk phone, provide information involving events and facilities, transfer calls to appropriate staff and departments

Customer Service Representative

Berkshire Medical Center
07.2021 - Current
  • Answered Calls for local COVID-19 hotline, scheduled PCR testing and vaccine appointments, provided answers to frequently asked questions.
  • Operated reception for testing and vaccine check in.
  • Called patients to Pre-register for upcoming appointments.
  • Verified Patient information in order to ensure accuracy of data entry into the system.

Hostess/ Busser

Patrick's Pub
03.2022 - 07.2022
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided patrons with estimated waiting times during peak service hours.
  • Seated patrons based on guest preferences and seating availability.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.

Education

Human Ecology

College of The Atlantic
Bar Harbor, ME
06.2026

High School Diploma -

Pittsfield High School
Pittsfield, MA
06.2022

Skills

  • Problem-Solving Ability
  • Calm Demeanor
  • Customer Service
  • Efficient and Detail-Oriented
  • Dependable and Cooperative
  • Conflict Resolution
  • Responding to Inquiries

Timeline

Customer Service Representative

Fiore Artisan Olive Oils & Vinegars
09.2023 - Current

Hostess

McKay's Public House
09.2022 - Current

Mailroom Clerk

College Of The Atlantic
09.2022 - Current

Hostess/ Busser

Patrick's Pub
03.2022 - 07.2022

Customer Service Representative

Berkshire Medical Center
07.2021 - Current

Human Ecology

College of The Atlantic

High School Diploma -

Pittsfield High School

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Kayden Lovallo