Kayden Mitchell
Andover,KS
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
10.2024 - Current
- Provided excellent customer service to enhance dining experience.
- Efficiently managed food and beverage orders to ensure timely delivery.
- Collaborated with kitchen staff to maintain food quality standards.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service protocols.
- Handled cash transactions accurately during busy shifts.
- Developed strong rapport with regular customers to foster loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Lead
Coldstone Creamery
03.2023 - 07.2023
- Supervised daily operations to ensure high-quality customer service and product standards.
- Trained and mentored new employees on company policies and best practices.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Resolved customer complaints swiftly, maintaining satisfaction and loyalty.
- Monitored staff performance, providing constructive feedback for continuous improvement.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Responded to and resolved customer questions and concerns.
Customer Service Representative
The Popcorner
08.2022 - 12.2022
- Resolved customer inquiries through effective communication and product knowledge.
- Processed orders accurately while maintaining high standards of quality control.
- Maintained updated knowledge of products and promotions to enhance customer experience.
- Collaborated with team members to streamline operational processes and improve efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
High school or equivalent - General
Andover Central High School
Andover, KS06.2022
Skills
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Team collaboration
- Service prioritization
Timeline
Server
Applebee's Neighborhood Grill & Bar
10.2024 - Current
Shift Lead
Coldstone Creamery
03.2023 - 07.2023
Customer Service Representative
The Popcorner
08.2022 - 12.2022
High school or equivalent - General
Andover Central High School