Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayden Morelli

Layton,UT

Summary

Skilled professional in client relations and healthcare operations. Track record of exceeding goals and establishing trust through compassionate service. Strong background in regulatory compliance and strategic outreach, enhancing client engagement with effective communication. Noted for simplifying intricate information to facilitate successful outcomes.

Overview

6
6
years of professional experience

Work History

Care Coordinator

01.2022 - 01.2025
  • Cultivated strong client relationships through personalized service and engagement.
  • Identified client needs to deliver tailored healthcare benefit solutions.
  • Negotiated resolutions for complex issues to enhance client satisfaction.
  • Collaborated with internal teams to achieve service and performance objectives.
  • Managed high-volume outreach and follow-up initiatives to drive measurable results.

Member Advocate

Collective Health
01.2021 - 01.2022
  • Acted as primary contact for members addressing inquires with accuracy.
  • Recommended solutions based on individual client needs.
  • Educated members on benefits to improve understanding and engagement.
  • Fostered trust and loyalty through professional, empathetic service.

Licensed Healthcare Insurance Agent

Collective Health
01.2020 - 01.2021
  • Consulted with clients to match them with the most suitable health plans.
  • Exceeded sales quotas through effective prospecting and closing.
  • Simplified complex plan details for clear client understanding.
  • Maintained compliance with insurance regulations and company policies.

Paralegal / Legal Assistant

KKG & Associates
01.2019 - 01.2020
  • Conducted legal research and drafted essential legal documents.
  • Assisted attorneys with case preparation and client communications.
  • Managed case files to monitor progress and ensure compliance with legal procedures.
  • Facilitated timely resolutions of cases through diligent oversight and organization.

Education

High School Diploma - Communications

Fremont High School
Plain City, UT
05-2014

Skills

  • Client relations and service excellence
  • Regulatory compliance
  • Communication skills
  • Problem solving
  • Healthcare knowledge
  • Team collaboration
  • Time management
  • Strategic outreach
  • Pipeline management
  • Patient advocacy
  • Documentation proficiency
  • Healthcare operations
  • Multitasking and organization
  • HIPAA compliance
  • Insurance practices

References

  • Melissa Timpson, 801-550-6607, Collective Health
  • Randi McPhatter, 925-997-9362, Collective Health
  • Hazel Morelli, 435-237-2846, CHG Healthcare

Timeline

Care Coordinator

01.2022 - 01.2025

Member Advocate

Collective Health
01.2021 - 01.2022

Licensed Healthcare Insurance Agent

Collective Health
01.2020 - 01.2021

Paralegal / Legal Assistant

KKG & Associates
01.2019 - 01.2020

High School Diploma - Communications

Fremont High School

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