Kayden Rohrer
Norman,United States
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
7
7
years of professional experience
1
1
Certification
Work History
East National Team Lead
FIT Technologies
03.2025 - Current
- Company Overview: At FIT Technologies, the focus is on elevating service delivery to new heights, as evidenced by a remarkable SLA compliance rate of 97.5%
- Build and maintain positive working relationships with client leadership
- Lead projects and provide frequent communication to clients with current status and updates on project progress
- Manage service ticket queues to maintain SLAs
- Improved Team SLA from 87.1 to 97.5 in a year's time
- Lead weekly meetings with the team to uphold SLA and review client feedback for continual improvement
- Lead and manage a team of 7 field technicians across OK, VA, PA, NH, MA, NC, SC, FL, KY, IN, OH, ME and RI (135+ locations) on a variety of projects including site build-outs, client employee onboarding, and day-to-day operational requirements
- Conduct one on one meetings and performance reviews with team members offering feedback that can aid in my team's growth
- Approve timesheets, expense reports, and PTO requests
- Perform software/hardware upgrades and installs
- Maintain and repair desktop hardware, network equipment, and PC peripherals
- Act as an escalation point and manage the escalation of priority issues for client and field technicians
- Visit and perform site assessments for onboarding clients
- Provide end user and network recommendations along with wireless access point layout for client facilities
- Create and update Standard Operating Procedures (SOP) and assist in creating new internal processes in a rapidly developing business environment
- Conduct interviews, onboard, and train new hires
- At FIT Technologies, the focus is on elevating service delivery to new heights, as evidenced by a remarkable SLA compliance rate of 97.5%
South East National Team Lead
FIT Technologies
08.2023 - Current
- Company Overview: At FIT Technologies, the focus is on elevating service delivery to new heights, as evidenced by a remarkable SLA compliance rate of 97.5%
- Build and maintain positive working relationships with client leadership
- Lead projects and provide frequent communication to clients with current status and updates on project progress
- Manage service ticket queues to maintain SLAs
- Improved Team SLA from 87.1 to 97.5 in a year's time
- Lead weekly meetings with the team to uphold SLA and review client feedback for continual improvement
- Lead and manage a team of six field technicians across OK, VA, TN, NC, SC, FL, and GA (125+ locations) on a variety of projects including site buildouts, client employee onboarding, and day-to-day operational requirements
- Conduct one on one meetings and performance reviews with team members offering feedback that can aid in my team's growth
- Approve timesheets, expense reports, and PTO requests
- Perform software/hardware upgrades and installs
- Maintain and repair desktop hardware, network equipment, and PC peripherals
- Act as an escalation point and manage the escalation of priority issues for client and field technicians
- Visit and perform site assessments for onboarding clients
- Provide end user and network recommendations along with wireless access point layout for client facilities
- Create and update Standard Operating Procedures (SOP) and assist in creating new internal processes in a rapidly developing business environment
- Conduct interviews, onboard, and train new hires
- At FIT Technologies, the focus is on elevating service delivery to new heights, as evidenced by a remarkable SLA compliance rate of 97.5%
Technical support services engineer
FIT Technologies
05.2022 - 07.2023
- Company Overview: At FIT Technologies, the focus is on elevating service delivery to new heights, as evidenced by a remarkable SLA compliance rate of 97.5%
- Build and maintain relationships with clients and other team members
- Perform software/hardware upgrades
- Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
- Maintain daily service calls and meet requested SLA time frames based on client expectations
- Provide detailed progress updates in a timely and accurate manner
- Perform routine maintenance following company and vendor standards
- Work to ensure physical cabling infrastructure meets desired standards
- Participate in equipment liquidations
- Helped with big national projects in several parts of the country
- Go to support for 5 locations in OK and around 20 locations in the Dallas/Fort Worth area
- At FIT Technologies, the focus is on elevating service delivery to new heights, as evidenced by a remarkable SLA compliance rate of 97.5%
IT Technician
BlueVantage, LLC.
02.2022 - 05.2022
- Installing POS systems for several different companies
- Running cat 5/6 cabling
- Working on network configuration
- Installing physical things such as menu boards, mounts, and cable management
Lumber Associate
The Home Depot
05.2021 - 02.2022
Partner
H-E-B
09.2020 - 05.2021
Fast Food Team Member
Chick-fil-A-Franchise
05.2018 - 07.2020
- Worked both Front and Back of the House
- Was able to work every position in the rest
- Highly flexible and willing to work where needed
Education
Associate's degree - Associate of science
Oklahoma City Community College
Moore, OK03.2024
Cloud and Network Administration - undefined
Moore Norman Technology Center
05.2022
Computer Science - undefined
The University of Texas at San Antonio
05.2021
Associate's degree - Business Administration and Management, General
Oklahoma City Community College
Moore, OK05.2020
High School Diploma - undefined
Moore high school
05.2020
Skills
- Datto Autotask PSA
- Autotask PSA
- Incident Management
- Performance monitoring
- Work assignment delegation
- Employee training
- Workflow management
- Equipment maintenance
- Performance improvement
- Conflict resolution
- Wireless networking support
- Technical infrastructure upgrades
Accomplishments
- Supervised team of 7 staff members.
- Awarded Leader of the Quarter in Q3 + Q4 of 2024 and became youngest lead to receive the Award at 22
- Achieved the completion of 70+ network upgrades and cutovers through effectively helping with project completion.
Certification
CompTIA A+
CompTIA Net+ (Expected completion April 2025)
Timeline
East National Team Lead
FIT Technologies
03.2025 - Current
South East National Team Lead
FIT Technologies
08.2023 - Current
Technical support services engineer
FIT Technologies
05.2022 - 07.2023
IT Technician
BlueVantage, LLC.
02.2022 - 05.2022
Lumber Associate
The Home Depot
05.2021 - 02.2022
Partner
H-E-B
09.2020 - 05.2021
Fast Food Team Member
Chick-fil-A-Franchise
05.2018 - 07.2020
Cloud and Network Administration - undefined
Moore Norman Technology Center
Computer Science - undefined
The University of Texas at San Antonio
Associate's degree - Business Administration and Management, General
Oklahoma City Community College
High School Diploma - undefined
Moore high school
Associate's degree - Associate of science
Oklahoma City Community College
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