Kayden Strassburg
Bloomington,IN
Summary
Dedicated professional skilled in exceptional customer service, team management, and active listening. Proven ability to enhance customer experiences and optimize marketing efforts.
Overview
4
4
years of professional experience
Work History
Social Media Marketing
Mother Bears Pizza Campus
Bloomington, IN
08.2025 - Current
- Increased website traffic and conversions through email and social media marketing.
- Analyzed performance metrics to optimize social media marketing efforts and achieve desired results.
- Improved brand visibility through social media marketing campaigns that expanded target reach.
Server
Mother Bears Pizza Campus
Bloomington, IN
09.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Assisted in training new staff on menu items and service standards.
- Managed guest inquiries and resolved issues promptly to ensure satisfaction.
- Maintained cleanliness and organization of dining area during shifts.
- Upsold menu items effectively, enhancing customer dining experience.
- Cultivated warm relationships with regular customers.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Lifeguard Manager
Aquatic Management of Indianapolis
Cicero, IN
05.2023 - 09.2025
- Supervised lifeguard staff to ensure adherence to safety protocols and operational standards.
- Conducted regular training sessions to enhance team performance and emergency response skills.
- Developed and implemented procedures for effective pool maintenance and safety inspections.
- Coordinated scheduling and staffing to optimize pool coverage during peak hours.
- Boosted customer satisfaction through timely resolution of complaints and proactive improvements to facility conditions.
- Led staff meetings to discuss updates on policies, best practices, and ongoing training opportunities for lifeguards.
Restaurant Team Member
Harbour Trees
Cicero, IN
07.2022 - 08.2024
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, and handle complimentary items.
- Handled incoming calls and inquiries, providing timely information and exceptional customer service.
- Answered phone promptly and directed incoming calls to correct offices.
Education
High School Diploma -
Noblesville High School
Noblesville, IN06.2024
Skills
- Customer service
- Active listening
- Scheduling coordination
- Team management
- Strong work ethic
- Exceptional customer service
- Memory retention
- Sales techniques
Timeline
Social Media Marketing
Mother Bears Pizza Campus
08.2025 - Current
Server
Mother Bears Pizza Campus
09.2024 - Current
Lifeguard Manager
Aquatic Management of Indianapolis
05.2023 - 09.2025
Restaurant Team Member
Harbour Trees
07.2022 - 08.2024
High School Diploma -
Noblesville High School