Kaydence Durham
Elizabethtown,Kentucky
Summary
Driven professional with a proven track record at Best Western Hotel, excelling in customer service and payment handling. Leveraged excellent communication and organizational skills to enhance guest satisfaction and streamline operations. Demonstrated teamwork orientation by collaborating effectively to achieve results, ensuring a welcoming environment and efficient resource management.
Overview
1
1
year of professional experience
Work History
Hotel Front Desk Clerk
Best Western Hotel
08.2024 - Current
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Monitored security cameras to maintain safety and security of guests and hotel.\'
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Enforced policies and procedures to increase efficiency.
Grocery Bagger
Kroger
03.2024 - 07.2024
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Reduced wait times for customers by quickly and accurately bagging groceries.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
- Removed trash, swept, and mopped floors for professional appearance.
- Ensured proper handling of fragile items to minimize breakages and complaints.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Elevated teamwork among colleagues by sharing best practices and collaborating on daily tasks effectively.
- Worked together with cashiers to guarantee customer satisfaction.
Restaurant Hostess
Texas Roadhouse Restaurant
10.2023 - 01.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
Education
High School Diploma -
Elizabethtown Highschool
Elizabethtown, KY05.2024
Skills
- Customer Service
- Payment handling
- Welcoming guests
- Teamwork orientation
- Professional Appearance
- Supply Stocking
- Time Management
- Cash Handling
- Nightly Audits
- Organizational Skills
- Excellent Communication
- Computer Skills
Timeline
Hotel Front Desk Clerk
Best Western Hotel
08.2024 - Current
Grocery Bagger
Kroger
03.2024 - 07.2024
Restaurant Hostess
Texas Roadhouse Restaurant
10.2023 - 01.2024
High School Diploma -
Elizabethtown Highschool
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