Kaydence Higgins
Russellville,KY
Summary
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Certified Nursing Assistant
Creekwood nursing and rehab
Russellville, KY
08.2023 - 09.2025
- Assisted patients with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Provided emotional support and companionship to residents during daily interactions.
- Maintained cleanliness and safety of patient rooms and common areas.
- Assisted in rehabilitative exercises under supervision of nursing staff or therapists.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Distributed drinking water and nourishment to residents.
- Responded quickly to emergency situations involving sudden illness or injury.
Shift Lead Manager
McDonald’s
Russellville, KY
04.2020 - 08.2023
- Trained and mentored new team members on policies and procedures.
- Managed inventory levels to maintain stock availability for all menu items.
Waitress/Bartender
Solazteca
Russellville, KY
02.2021 - 06.2023
- Provided excellent customer service in a fast-paced dining environment.
- Managed order taking and ensured accurate food delivery to tables.
- Collaborated with kitchen staff to facilitate timely meal preparation.
- Served alcoholic beverages responsibly in accordance with state laws.
- Performed basic math calculations when computing bills for customers' meals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
Logan County High School
Russellville, KYSkills
- Patient care
- Vital sign monitoring
- Emotional support
- Safety compliance
- Inventory management
- Team training
- Customer relations
- Service quality
- Compliance adherence
- Staff supervision
- Conflict resolution
- Effective communication
- Time management
- Problem solving
- Leadership skills
- Payment processing
- Shift leadership
- Cash handling
- Energetic and enthusiastic
- Inventory control
- Verbal and written communication
- Mentoring and coaching
- Employee training
- Staff training and onboarding
- Supply ordering
- Documentation and reporting
- Alcohol service
- Customer service
- Order management
- Order taking
- Seating arrangements
- Liquor, wine, and food service
- Dining area maintenance
- Food presentation
- Effective customer upselling
- Wine pairing
- Sales expertise
- Food running
- Table setting knowledge
- Cleanliness
- Bar terminology
- Wine service
- Food and wine pairings
- Table bussing
- Tableside service
- Front-of-house display creation
- Beverage preparation
Certification
- State Registered Nursing Assistant (license #4027225)
Timeline
Certified Nursing Assistant
Creekwood nursing and rehab
08.2023 - 09.2025
Waitress/Bartender
Solazteca
02.2021 - 06.2023
Shift Lead Manager
McDonald’s
04.2020 - 08.2023
Logan County High School