Kaydence Hoffman
Rawlins ,NY
Summary
Dynamic professional with a strong background in customer service and administrative support, notably at Rawlins Family Recreation Center. Skilled in problem-solving and time management, I enhanced client loyalty and improved facility appeal through innovative equipment layouts. Committed to maintaining high standards of cleanliness and organization, ensuring guest satisfaction and operational efficiency. Also very organized with excellent attention to detail in everything I do.
Overview
1
1
year of professional experience
Work History
Front Desk Assistant
Rawlins Family Recreation Center
10.2024 - Current
- Welcomed and engaged customers, offering assistance with setting up new memberships, renewing memberships, and any other general questions.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced equipment as needed for rec center operation and cleaned equipment.
- Answered questions about policies, athletic equipment and addressed customer concerns.
- Implemented new equipment layouts that attracted customer attention and improved facility appeal.
- Facilitated smooth shift changes by preparing and organizing work area for next associate.
- Maintained clean and safe work and facility environment.
- Boosted client loyalty, remembering regular client's names and preferences.
- Improved team morale and efficiency with regular communication and feedback sessions.
- Assisted in training new hires, sharing knowledge and best practices for front desk operations.
Housekeeper
Best Western CottonTree Inn
06.2024 - 08.2024
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
High School Diploma -
Rawlins Senior High School
Rawlins, WY05-2025
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Scheduling appointments
- Attention to detail
- Administrative skills
- Multitasking and organization
- Customer service
Accomplishments
BLS (basic life support) provider certified.
Timeline
Front Desk Assistant
Rawlins Family Recreation Center
10.2024 - Current
Housekeeper
Best Western CottonTree Inn
06.2024 - 08.2024
High School Diploma -
Rawlins Senior High School